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Supportive Housing
Resident Monitor Bronx, NY : 1/9/2023
Job Description
Job ID#:
3483
Job Category:
Supportive Housing
Position Type:
Full Time
Details:
Under supervision of the Program Director, theResident Monitor is responsible for providing after hours coverage, support, and crisis intervention to tenants/guests/staff at Mosholu Gardens. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.The salary is $40K/Year.
KEY ESSENTIAL FUNCTIONS:
Ensure the safety of the facility and the tenants
ensure tenants are in basic adherence with Rules and Regulations, provide mild interventions, keep staff up to date to provide higher level interventions
Provide all tenant information and daily report logs requested in a timely and accurate manner
Ensure facilities are maintained and repairs are followed up with to create a positive environment of care. This includes ensuring the staff areas and common areas are cleaned and organized and trash is emptied. Work orders to be forwarded to appropriate persons
Monitor the facilities, staff and tenants to ensure that all after hours operations are within the Acacia expectations, regulations and contractual obligations
Provide on-site crisis intervention
Maintains appropriate documentation of all tenants contacts in log
Handle special assignments, duties and functions as assigned
House Runs - regular presence in the lobby and on the residential floors
Maintains notes on approved tenant meetings held in conference room after hours
Assist tenants with laundry, shopping, appointments, if needed and directed by supervisor
Ensure laundry room is closed/opened at appropriate hours
Acts as liaison between participants, superintendents and building managers to ensure all emergency repairs are reported
Maintains a Resident Monitor Log, which includes tenant/guest activity and facility observations
Reports all non-compliance issues with respect to the tenants, guests, apartments and building to the Supportive Housing Manager or On-Call Staff, including incidents requiring immediate attention
REQUIREMENTS:
The shifts are 4-12am and 12-8am
High School Diploma/GED required, Associates Degree preferred
Bi-lingual (English/Spanish), preferred
Two (2+) years previous relevant experience in a Mental or Behavioral Health environment Preferred.
Ability to use business acumen to exercise good judgment and decision-making
Ability to deal with sensitive issues with diplomacy and discretion
Must be able to multi task with strong organizational skills
Excellent interpersonal skills and able to communicate both verbally and in written form
Commitment to cultural diversity and sensitivity
Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality
Acacia Network is an equal opportunity employer
Job Requirements