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JOB REQUIREMENTS: Help Desk Technician LinkedIn Twitter Email Message Share Job Location 15700 W Bluemound Rd, Brookfield, Wisconsin Tracking Code 6280 Position Type Full-Time/Regular North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it\'s our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace twelve times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place. SUMMARY: The Help Desk Technician is responsible for directly supporting all facets of North Shore Bank\'s PC, workstation, and LAN environment. As part of a help desk support team, shares in responsibility for providing Tier 1 support including PC builds/rebuilds; data back-up and restores, data and software support. ESSENTIAL DUTIES AND RESPONSIBILITIES: North Shore Bank\'s Position Descriptions are intended to describe only the major functions of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of the Bank. Maintains a personal queue of \"Trouble Tickets\" as assigned via the help desk tracking system; responds to servicing open tickets in strict accordance with appropriate service level agreements. Provides exceptional customer service and user support for both onsite and offsite users, and ensure that the client\'s needs are being met. Troubleshoots, diagnoses, installs, and supports on-site hardware and software, as well as, general support of PC, laptops, cell phones, and printer and peripheral installations. Provides user administration for networked users, including but not limited to, providing informal training to users for PCs, remote connectivity, bank applications, and other topics as needed. Documents processes and procedures as needed. Creates application user accounts as part of the new user and change user process. Supports audio and... For full info follow application link. Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2D3D3E25DD814A42