JOB REQUIREMENTS: Member Experience Associate 555 S Executive Dr,
Brookfield, WI 53005, USA Req #997 Wednesday, February 21, 2024 At
Landmark Credit Union, we succeed by putting people first - and that
starts with you. Our culture of inclusion and collaboration enables us
to support our members\' financial wellbeing, positively impact the
communities we serve, and help our associates grow their careers. Bring
your authentic self to work as part of an organization where you\'ll
feel valued for your unique qualities, are enabled to reach your full
potential, and are recognized for your contributions to our success. We
strive to ensure you feel empowered to grow and succeed, while also
feeling valued and taken care of, as we all do our part to put people
first. We invite you to learn more about this and other opportunities at
Landmark Credit Union. NATURE AND SCOPE This position reports to the
Manager, Member Experience. Provides expedient and efficient assistance
to all types of member inquiries, primarily through phone contact, using
a number of different systems and programs. Cross-sells Landmark
products and services. REQUIREMENTS 1. High school diploma or equivalent
and a minimum two years of prior customer service experience. 2.
Bilingual (English/Spanish speaking) candidates preferred. 3. Experience
or ability to gain proficiency in all programs and systems used for this
job. 4. Excellent verbal and written communication skills, problem
solving skills, organizational skills and the ability to work
independently. 5. Must develop a thorough understanding of company
policies and procedures as they relate to the position. Must comply with
all company policies and procedure and all job-related state and federal
laws and regulations. PRINCIPAL ACCOUNTABILITIES 1. Answers members\'
phone inquiries regarding services and their personal accounts, finds
solutions for problems or errors, and corrects them. 2. Performs
transactions for the members per telephone request. 3. Educates members
as to the use of available automated systems in order to reduce the
number of calls and sets them up for these services. 4. Sets up and
maintains files on various third party systems. 5. Cross-sells other
credit union services to the members. 6. Performs other duties as
assigned. Other details Pay Type Hourly Required Education High School
555 S Executive Dr, Brookfield, WI 53005, USA Share this job: EO/AA
Employer; including veterans and individuals with disabilities
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/685E71BBC72C40C5