JOB REQUIREMENTS: Member Solutions Associate 555 S Executive Dr,
Brookfield, WI 53005, USA Req #999 Wednesday, February 21, 2024 At
Landmark Credit Union, we succeed by putting people first - and that
starts with you. Our culture of inclusion and collaboration enables us
to support our members\' financial wellbeing, positively impact the
communities we serve, and help our associates grow their careers. Bring
your authentic self to work as part of an organization where you\'ll
feel valued for your unique qualities, are enabled to reach your full
potential, and are recognized for your contributions to our success. We
strive to ensure you feel empowered to grow and succeed, while also
feeling valued and taken care of, as we all do our part to put people
first. We invite you to learn more about this and other opportunities at
Landmark Credit Union. NATURE AND SCOPE This position reports to the
Manager, Member Solutions. This role will primarily work delinquent
loans that are less than sixty days past due via the auto dialer. They
will be responsible to discuss payment and loss mitigation options with
members. They will answer inbound calls and need to be able to assist
members or get them to the correct person who can. REQUIREMENTS 1. High
school diploma or equivalent. 2. Possess good member service skills. 3.
Must be able to learn all account types, loss mitigation tools, and
department specialty areas. 4. Excellent verbal and written
communication skills, problem solving skills, organizational skills, and
the ability to work independently. 5. Must have experience or ability to
gain proficiency in all programs and systems used for this job. 6. Must
develop a thorough understanding of company policies and procedures as
they relate to this position. Must comply with all company policies and
procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES 1. Work accounts primarily less than sixty
days past due via the auto dialer or through inbound calls received. 2.
Negotiate arrangements with members via multiple channels. Phone, text,
chat, and/or email. 3. Properly pend accounts out so we can follow-up as
needed. 4. Maintain a high standard of professionalism at all times with
members and co-workers. 5. Has the ability to assist in multiple areas
including late state and clerical, when applicable. 6. Educates members
as to any loss mitigation options available to them. Can analyze
information to recommend the best possible outcome for the member and
Credit Union. 7. Performs other duties as assigned. Other details Pay
Type Hourly Required Education High School 555 S Executive Dr,
Brookfield, WI 53005, USA Share this job: EO/AA Employer; including
veterans and individuals with disabilities ***** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/A8C1EB8301AF4CAB