PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including: patient and
employee relations; staff interviewing/dismissal; management of marketing and communications efforts;
ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as
assigned.
SPECIFIC DUTIES
o Manage day-to-day operations of dental office
o Manage and direct staff assignments and activities, in accordance with office policies and applicable
laws
o Manage compliance with OSHA, state and federal regulations
o Know and follow dental office contingency plan
o Stay current with trends, legislation and regulations in the dental profession
o Manage patient financial accounts
o Manage the hiring and ongoing performance of staff
o Manage and update office computer systems
Patient Management
o Oversee patient relations and handle patient complaints
o Help explain office policy to patients
o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
o Monitor patient relations with regular patient satisfaction surveys
Staff Management
o Assign, direct and manage staff duties, as assigned by the dentist
o Determine staff schedules
o Orient and train new staff
o Monitor staff performance
o Perform other duties as assigned by supervisor