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ESSENTIAL DUTIES AND RESPONSIBILITIES:Product Quality & Corrective Action process -Support development & industrialization of the Nilfisk Product Quality reporting system and CA process: -Train & Coach personnel in the use of the Technical Failure Reporting (TFR) system, -Train & Coach personnel in the 8D problem solving process and applicable quality tools such as -(5W2H, Cause & effect diagrams), -Foster a customer focused and "Do it Right the 1st Time" quality culture & mindset -Act as technical lead for analyzing externally reported customer product quality issues and making assignments to appropriate cross functional personnel to drive resolution -Lead site/regional/global cross functional (Quality Action Teams) QAT's to ensure: Effective leadership, coordination, and function of QAT's Consistent use of the Technical Failure Reporting (TFR) system and 8D process Response level targets are met at D3, D4 and D6 steps in the 8D process Technical Service Bulletins (TSB's) are issued at D6, D7 and can effectively be used by the Service Organization and Sales Company's Improved use of root cause analysis and problem-solving tools within the CA Effectiveness of short-term containment and permanent corrective actions -Drive reduction of Customer complaints (TFR - Technical Failure Reports), and associated production scrap, warranty, and production quality costs -Analyze global product quality data from various systems (TFR, Service Max, Visual Factory, LN, SAP, CFP and My Nilfisk) to complete D2 and ensure issues are properly prioritized with QAT -Travel to customer sites or service centers as needed to assess product quality/performance or functional issues to ensure alignment of internal performance measures and customer perception -Lead resolution of High Impact Product quality issues, inclusive of Hazard Analysis, Serial Fault and Quality Hold Stop Ship processes when required -Support Product Quality governance process by leading TFR Site/Function and Product Group quality meetings: Setting & achievement of product quality performance targets Report on Product Quality and Corrective Action (CA) process performance vs performance targets Identify & recommend where improvements are needed Ensure identification, assignment, prioritization, and follow-up on issues & improvement actions Escalate product quality issues, serial fault decisions or QAT constraints per governance process to drive timely resolution Encourage the team members to use structured problem solving and preventive quality tools consistently -Drive process to communicate customer driven product quality issues with the production & distribution company teams, product development teams and supplier quality teams to support development of proactive and prevention-based quality processes. Quality Management System -Ensure compliance with the global, regional & local Quality Management System's (applicable ISO or internal standards) procedures, processes -Support Quality Management System (applicable ISO or internal standards), improvement and maintenance, including conducting internal layered, process, and system audits -Support the development and implementation of proactive and prevention-based quality controls -Support regional work instructions, SOPs reviews and revisions -Contribute to develop and maintain for PFMEA/Control Plan -Promote the use of continuous improvement techniques such as Six Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis (MSA) as applicable Is this position approved in your current or future budget? YES Which year and quarter is it approved for? Q1 2024 (existing position since years) Does this role support specific strategic initiatives & projects? CUSTOMER SATISFACTION, GROWTH IN AMERICA Which strategic projects & initiatives? WARRANTY CLAIM MANAGEMENT If this position is not approved, what are the short-term (3-6 months) and long-term (6+ months) risks and consequences to the business? THERE IS NO WARRANTY CLAIM / TFR MANAGEMENT IN AMERICA (This was the only 1 position) -> CUSTOMER DISSATISFACTION, POTENTIAL BUSINESS LOSS What is the estimated ROI of this role? Let's create a cleaner future together Clean is changing.Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change? We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age. Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc. Job applicant FAQ Do you have questions regarding the recruitment process or alike? Please visit our. EEO is the Law Nilfisk, Inc. is an Equal Opportunity and Affirmative Action employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants can learn more about our status as an Equal Employment Opportunity/Affirmative Action employer by viewing the federalKNOW YOUR RIGHTSEEO poster. Equal opportunity It is the policy of Nilfisk not to discriminate any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nilfisk to take action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.