Job Title: Customer Care Representative I/CCRI
Reports to: Team Lead, Customer Care
Location: Colorado Remote/Texas Remote/Arizona Remote
The Role
The Customer Care Representative I is a compassionate solution finder with
excellent listening skills. The CCR I will support the customer care
department by delivering an elevated customer service experience while
providing problem-solving skills to resolve customers' concerns. A strong
candidate for the role is able to maintain a positive outlook while providing
quick resolutions to meet customer's needs.
Your Impact
The primary functions of this role, include but are not limited to:
Listening carefully to each customer with courtesy and patience
Troubleshooting and utilizing resources to come up with personalized solutions
Building customer relationships - earn their loyalty and trust by being kind
and helpful
Who You Are
Positive and professional with a focus on solving problems and doing whatever
it takes to make a difference to every customer, every time
Able to establish rapport with all kinds of people, listen attentively,
and focus on the most important issues to help resolve customer concerns
An excellent communicator that is able to explain things in a way that is
clear, concise and easy to understand
Open to feedback and personal growth especially in building interpersonal
skills that enable you to work with people at all levels and foster a positive
working environment
Organized and able to perform multiple tasks and adjust quickly in short
timeframes with limited supervision
We'd love to hear from people with
One or more years of customer contact handling utilizing both written and
verbal communication preferred
Proficiency with technology and its function as a resource for solving
problems
A proven track record of meeting KPI's, Metrics and Goals
A working knowledge of Microsoft Office
The ability to work any assigned shift within Customer Care's hours of
operation
A flexible schedule and the ability to work overtime as needed
What We'll Give You -
Competitive Pay and Bonuses - We've created a variety of competitive
compensation programs to foster career development, reward success and to
show our employees just how much they're valued.
Financial Planning and wellbeing - No matter what financial goals our
employees have set, we want to help them get there. Our plans provide
powerful ways to protect income, pay for expenses and invest in the future.
Time away from work - Sometimes we need time away to be with family, focus
on our health or just simply recharge. Our plans support our employees'
needs to get out, get healthy and come back stronger than ever.
Extras, discounts and perks - Being a valued member of the Deckers Brands
team means more than just a paycheck. From generous discounts to
community-based programs, we offer a variety of cool extras
Growth and Development - Deckers Brands was built on the idea of pursuing
passion. That's why we offer extensive opportunities and support for
personal and professional development.
Health and Wellness - There's nothing basic about our comprehensive health
and wellness programs and offerings. While at work and at play, we aim to
support a healthy lifestyle.
Denver, CO - $20/hr
The salary range posted reflects the minimum and maximum target for new hire
salaries for this role in our Denver, CO Call Center. Individual pay will be
determined by location and additional factors, including job related
skills, experience, and relevant education or training. Your recruiter can
share more about the specific salary for your preferred location during the
hiring process.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal
opportunity employer and our employees are people with different strengths,
experiences and backgrounds who share a passion for our brands. We welcome
qualified applicants regardless of their race, color, religion, sex,
sexual orientation, gender identity, gender expression, national
origin, age, military or veteran status, mental or physical
disability, medical condition and all of the other beautiful parts of your
iden
Equal Opportunity Employer -
minorities/females/veterans/individuals with disabilities/sexual
orientation/gender identity