Wavelynx Technologies is a leader in the security industry, specializing in
the design and manufacturing of cutting-edge electronics for credentialing and
access control. We are currently seeking an Inside Sales Representative to
join our team. In this role, you will work with customers to address
inquiries, promote Wavelynx products and services, cross-sell/upsell,
place orders, and resolve issues. Our sales strategy is a team approach.
We surround the customer with business and technical resources to make them
successful. This role is a key part of ensuring our customers feel the love.
Our ideal candidate has a positive outlook, enjoys engaging with customers
to solve their business problems, is a self-starter, and can dive in to
fill gaps. An interest in learning about the security industry and Wavelynx
products and services will make the successful candidate a great match for
this position. High attention to detail, follow-through, and accuracy are
requi
This position works Monday through Friday, 100% onsite at our facilities
in Broomfield, CO.
Responsibilities:
The Inside Sales Representative will respond to customer inquiries through
telephone or e-mail, problem-solve with customers, and enter data into the
CRM.
Serve as the initial point of contact for inquiries and feedback from
customers and engage appropriate Wavelynx personnel to
respond/solve/leverage the communications from the customers.
Proactively connect with customers to upsell projects and bring deals to close
in a timely manner to meet revenue goals.
Work with account management teams to support customers and execute the team
revenue goals monthly.
Receive all customer account purchase orders (POs) and support order entry
in accurately entering them into appropriate systems.
Provide estimated ship dates to customers.
Proactively inform customers of delays in shipments.
Work with the sales representatives on annual business reviews.
Provide quotes and general communications.
Ensure all tasks are conducted accurately and in a customer-first manner
consistent with corporate policies.
Learn about Wavelynx products and services to accurately articulate the value
proposition, suggest new products or solutions, and make recommendations.
Requirements:
Bachelor's degree in business preferred or equivalent work experience.
Minimum of 2 years of account management in a B2B selling environment,
preferably in security or access control industries.
At least one year of experience with a CRM system is required.
Experience with Google Workspace or Microsoft Office Suite is required.
Strong attention to detail and accuracy is required.
Strong written and oral communication skills with the ability to effectively
communicate with customers.
Ability to self-start and dive into new projects or fill gaps where seen in
the business.
Ability to organize and prioritize various tasks/projects and work
independently as well as collaboratively.
Ability to maintain positive customer interactions throughout the customer
experience.
Ability to understand unique product features and functionality and understand
high-level technical customer requirements needed.
Salary and Benefits
The salary range for this position is offered at $55,000-$60,000 base
salary per year, depending on experience. This position is eligible for
additional compensation through our sales incentive program.
Medical, dental, and vision insurance options, including an HSA-eligible
healthcare plan.
401k and Roth retirement options with a company match.
Holidays, sick leave, and flexible paid time off.
Office perks, such as snacks, company-sponsored BBQs and celebrations,
swag, and much more.
Opportunities for career growth and advancement.
Team of One - We operate as one team, all working towards the same goal to
build the best solutions for our customers.