United in Performance. Inspired by Innovation.
Epiroc USA LLC is currently recruiting a Parts and Services Product and
Application Specialist for MidLife and Quoting.The Product & Application
Specialist will act as a technical and application expert on the products and
market segments they serve, primarily supporting the MidLife Rebuild product
offering throughout the complete lifecycle while collaborating with the larger
Product and Application team. This role involves partnering with Epiroc
Product Companies (PC's) to ensure product availability aligns with
customer expectations and promptly communicate current and future customer
needs to the PCs.
The work environment includes being regularly exposed to work near moving
mechanical parts, fumes or airborne particles. The employee is occasionally
required to lift up to 25 pounds.Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions of the
job. Personal Protection Equipment may be required in this role. The position
is considered Safety Sensitive.
Responsibilities:
Develop machine-specific MidLife quotations through detailed audits and
collaboration with appropriate Epiroc Service Centers or Distributor partners.
Assist in managing the MidLife Rebuild process at Epiroc Service Centers while
ensuring machine quality and profitability standards.
Define and communicate product value to the sales force and market for
securing premium pricing.
Identify and report quality issues, suggest improvements, and reduce
warranty-related expenses.
Achieve acceptable sales profitability levels within approved pricing discount
structures.
Assist the sales organization with customer business development and product
performance issues.
Conduct customer visits, machine audits, training sessions, lead
generation activities, shows, conferences, and factory interactions as needed.
Requirements:
Bachelor of Science in Engineering or related discipline preferred;
equivalent experience considered in lieu of degree.
Minimum of 5 years of practical related experience in the mining or
construction aftermarket equipment, parts and services field is highly
preferred.
Strong mechanical/technical background is required for issue resolution &
reasoning/discussing "root cause analysis" with customers.
Effective communication skills for presenting information and responding to
inquiries.
Ability to write reports, business correspondence, and procedure manuals.
Advanced training in computer aided maintenance systems, reporting,
databases, and spreadsheets are preferred.
Proficient level skills in MS Office, specifically PowerPoint, Excel and
Outlook.
Possess a valid driver's license.
Maintain required US Department of Labor, Mine Safety & Health
Administration Training Certificates, or complete necessary training
programs to acquire and keep up to date with all customer-specific site safety
requirements.
Preferred location near Epiroc Service Centers or Corporate headquarters, or
within a two-hour drive from a US-based International Airport.
Domestic and international travel expected, up to 60% primarily within the US.
Benefits:
Benefits eligibility begins the 1st of the month after the start date
Health care eligibility - including medical, dental, vision,
prescription and telemedicine
Wellness program
Employee discounts
Short and long-term disability insurance
Life and AD&D insurance
Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
Employee Assistance Program
401(k) plan
Direct deposit
Tuition reimbursement program
Paid Vacation - accrual based on Epiroc years of service
Epiroc USA LLC is an equal opportunity/affirmative action employer. All
qualified applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color,
religion, national origin, disability, protected Veteran status,
age, genetic info mation, or any other characteristic protected by law.
Employment at Epiroc USA LLC is "at-will," which means that either you
or the company can terminate the employment relationship at any time, with
or without prior notice, and for any reason not prohibited by statute, in
accordance with state and federal guidelines. All employment is continued on
that basis. No supervisor, manager or executive of the company, other than
the General Manager in a signed writing, has any authority to alter the
foregoing. Signature of this document serves as acknowledgment of receipt and
does not create a contract of employment.
#LI-IR1 #LI-Remote
United. Inspired.Performance unites us, Innovation inspires us, and
commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees
to take ownership of their own development and careers with the support from
their leaders. We are committed to give you every opportunity to succeed in a
culture of innovation, diversity and collaboration, combined with a caring
atmosphere. Diversity and sustainability are key to grow fresh and innovative
ideas and solutions for our customers. Epiroc is a leading manufacturer for
the mining and infrastructure industries.
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