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Job Description
Main Tasks and Responsibilities of the Position - Program Manager EMEA
Process all received requests according to the manuals and processes posted on the team's internal page.
Acknowledge received requests on the same day.
Respond to any received request by the second day at the latest.
Record all changes to a request in the OSvC application at the time the change occurs, according to the OSvC manual.
Correctly record the real status of the request in the OSvC application.
Report activities or activity results at the manager's request or based on a calendar when the situation requires it.
Complete information in the Oracle Sales Cloud (Fusion) application for each modification that requires this action.
Synchronize request data to be identical in all used applications based on information located in OSvC.
Take on any new non-standard activity when the situation and manager require it.
Complete all planned training.
Complete all necessary training to handle any non-standard request without assistance.
Contact all teams/individuals who can help resolve a request.
Be the main point of contact for a complex request.
Work with pre-sales, solutions managers, commercial managers, delivery, sales, and clients to define the scope of the request or subsequent changes if necessary.
Work with approvers and beneficiaries to ensure any request can be approved as quickly as possible.
Continuously learn the processes, products, and applications located on Oracle servers to handle any received request.
Job Specifications:
Required Education: Higher education diploma/secondary education Required Experience in the Field: 2-5 years
Professional Competencies:
Fluent in English
Any other foreign language necessary for the region served, spoken fluently
Knowledge of technical terms SW/HW
Ability to work on multiple requests simultaneously
Ability to identify priority requests
Attention to detail
Excellent computer skills (e.g., MS Word, Excel, Adobe, PowerPoint, and Oracle Applications)
Functional competencies (Oracle Functional Competencies) specific to the position as described in internal applications (HCM, Job Competency toolkit).
General Competencies:
Oracle Core Competencies, as described in internal applications (HCM, Job Competency toolkit)
Demonstrated teamwork, results orientation, and problem-solving skills
Decision-making, planning, and organizational skills
Proactivity and adaptability to change
Information gathering, classification, and interpretation
Customer orientation
Business ethics
Written and verbal communication
Building working relationships
Ability to adapt and coordinate work efficiently under pressure
Advanced English language skills
Efficiency and forward-thinking
Adaptation to technical progress
Influencing and negotiation skills
Continuous desire for improvement and professional development
Career Level - IC2
Responsibilities
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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