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Premier Support Technical Specialist with Italian
General Information
Req #
WD00079703
Career area:
Services
Country/Region:
Romania
City:
Bucharest
Date:
Friday, March 21, 2025
Working time:
Full-time
Additional Locations :
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
This is a technical role within the Lenovo’s Premier Technical Support team based in Bucharest, Romania. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in Italy. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets, monitors, smart devices) maintaining high first time fix rates and dispatching parts to on site engineers as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. This role reports to the Technical Support Manager for Premier Support.
Responsibilities:
Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting.
Identify the cause of hardware / software faults and provide a solution.
Resolveissueover phone/emailor onsite via parts and engineer dispatch.
Work with Technical Account Management team to monitor and trackissues to ensure speedy resolution.
Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provide input on recurring customer problems and share that information with other technical team members when relevant.
Monitor own workload and drive to closure.
Requirements:
Knowledge on Windows Operating Systems and MS Products
Ability to prioritize and manage daily workload effectively
Effective communication skills at all levels - written and verbal
Ability to see multiple perspectives
Pro-active attitude and willingness to learn
Business fluent Italian, English. Other language skill is a plus
Desirable Qualities/ Nice-to-have:
Experience within IT Services and Working with Field Service Providers
Proven ability to troubleshoot both hardware and software across client products(notebooks, desktops, tablets, monitors, smart devices)
If you are a technology enthusiast, enjoy helping others, and have excellent communication skills, then we look forward to getting to know you! Apply now and become part of our team in Lenovo Premier Support .
What We Offer:
Annual salary review and performance-based bonuses
Extra vacation days based on years of service
2 sick days annually
Additional paid leave for Public Holidays that fall on weekends
Additional paid leave for parents
Diverse, inclusive international team
Hybrid work model with flexible hours (3 days in the office)
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Romania
Romania
AI PROCESSING NOTICE
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