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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6937257
Provides day-to-day advanced production and ongoing department support for applications, hardware and projects including issue identification, analysis, troubleshooting, testing, documentation and user administration.\ Monitors critical department applications to maintain operational status and identify and address any security issues.\ Develops, implements and streamlines business process and procedural requirements.\ Serves as the subject matter expert in emergency communications systems.\ Serves as department/division project manager to enterprise IT for application and infrastructure projects.\ Assists in the development of technology requests and developing the department\'s technology strategic plan including providing feasibility analysis and budgetary input.\ Develops, tracks, reviews and manages project plans (includes scope, requirements, tasks, costs, quality, risks, issues).\ May present information and facilitate project meetings.\ Build and maintain positive relationships with IT and other city staff in support of department and city goals.
Works with staff and stakeholders to develop technology driven strategies that address current and future needs. Keeps current on new technology and exposes customers to new tools.\ Maintains records of repairs, resolutions, and changes in a work order system.\ Creates and maintains documentation related to system operations.\ Develops, tests and implements specifications and requirements for system enhancements.\ Manages issues with the product vendor to address problems with delivered functionality. This may include providing documentation, conducting testing or other similar types of activities.\ Helps develop project schedules, prioritizes tasks, and meets project schedule requirements.\ Assists in providing technical direction and support, including budget projections for current and future software and hardware needs. May prepare and monitor a program budget or price recommendations for the budget regarding computer equipment and systems for a department.\ Coordinates, schedules and performs end-user training of business systems and technologies as necessary to support specific applications including technical procedures and user guides. May conduct presentations, classroom or individualized training for department users on new application software.\ Performs other duties as assigned.