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We are seeking a skilled and experienced Conversational AI Business Analysis Lead to join our dynamic team. This role requires a blend of business acumen, technical expertise in conversational AI technologies, and strong analytical capabilities. The ideal candidate will play a crucial role in understanding client needs and driving the development of new implementations and enhancements of existing conversational AI solutions to meet our growing business objectives.

What we offer:

• To join the best talent to bring ideas, innovation, and passion
• Work directly with senior management from various business unit
• The ability to grow and shape your own career
• Collaborative creative environment
• Working on real business problems

What you'll do in the role:

• Gather and develop business requirements to design, build, and improve internal and external Conversational and Generative AI applications.
• Act as a key liaison between the business stakeholders and the technical development teams.
• Get familiar with the virtual assistant development teams to define and document functional and system specifications as user stories in JIRA.
• Prioritize system and data functionality requirements based on user needs, business analysis and project constraints.
• Create process models, specifications, diagrams, and charts to provide direction to product owners, developers and/or other stakeholders.
• Communicates changes, enhancements, and modifications of business requirements to product owners, developers, and other stakeholders so that issues and solutions are understood and resolved in a timely manner.
• Manage User acceptance testing (UAT) activities and perform business checkouts during release and deployment weekends.
• Become familiar with Agile ceremonies and processes (i.e., backlog refinement / planning, requirements gathering, daily stand up, demo meetings etc.)
• Monitor and analyse Chat data to identify areas for optimization and improvement.

• Serve as a senior member of the team to provide guidance and on-the-job training to junior team members.

• Assist with building and maintaining internal and external AI powered virtual assistants from design to final ideation.

• Understand product vision, strategy, roadmap, and evolution of virtual assistants to help the team execute on key deliverables.
• Assist in training and maintaining Natural Language and Knowledge Graph models.
• Collaborate with cross-functional teams to align AI initiatives with overall business objectives.BPDBA

What you'll bring to the role:

• Bachelor's degree degree or equivalent combination of training and experience
• 5 years of relevant professional experience including at least 3 years as a Business Analyst
• Experience with data and process modelling of business requirements and use of process modelling tools.
• Demonstrated success in helping design and build digital applications, strong preference for experience with Virtual Assistants, Generative AI, or other Conversational AI solutions.
• Demonstrated ability to achieve results while working in a cross functional environment.
• Demonstrated ability to implement and execute on agile principals with strong digital and technical skills.
• Knowledge of Agile Methodologies and using JIRA
• Strong project management skills with ability to multi-task and manage competing deadlines.
• Ability to work in close collaboration with a diverse global team.
• Team player with excellent presentation, communication, and interpersonal skills.
• Detail-oriented individual with strong analytical, critical thinking, and problem-solving skills.

What you might bring to the role:

• Financial Services Industry experience.
• Conversational and Generative AI experience.
• Good understanding of user experience and conversation design concepts.
• Experience with Kore.ai or related Conversational AI platform, OpenAI technology and LangChain frameworks.
• Experience with Natural Language Understanding, Knowledge Graphs, and LLM concepts.

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect, and cross collaboration. Our Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Learn about our culture and the opportunities for professional growth at Morgan Stanley Budapest:

Build a career with impact. Visit morganstanley.hu or LinkedIn for more information.

Job: *Wealth Management

Title: *Conversational AI Business Analysis Lead *

Location: Europe, Middle East, Africa-Hungary-Budapest-Budapest

Requisition ID: 3248975