At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
O2C Request and Disputes Management Senior Analyst Iberia
Location: Budapest, Hungary
Flexible working: 60% home, 40% office
Job type: Permanent, Full-time
About the job
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.
Ready to get started?
Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
Join our Order to Cash (O2C) team to help drive excellence with cutting-edge digital solutions, including AI and machine learning. We offer diverse global projects that ensure professional growth and learning in a fast-growing environment.
As part of Sanofi Business Services (SBS), you’ll have opportunities for career development within a larger, dynamic network. Our O2C team handles vital functions like sales order management, credit risk, collections, and more—ensuring product delivery, cash flow, and customer satisfaction.
We're seeking experts in global processes, innovators eager to drive change, and professionals passionate about transforming Sanofi into a best-in-class organization.
Main responsibilities
Manage customer requests, disputes, claims, and returns in a timely manner to ensure first call resolution and positive customer experience
Collaborate with internal teams (Supply Chain, Commercial, Quality) to gather information and resolve cases within the service level target
Ensure accurate classification of requests and claims for effective root cause analysis and resolution
Follow the request/claim management guidelines to process necessary documents (credit/debit memos, returns orders) and ensure proper approval workflow
Escalate complex cases to relevant departments when needed and track progress to resolution
Support standardization of Iberia Order to Cash processes by documenting local specifics and suggesting improvements
Monitor reports and ensure adherence to internal controls and core model processes for efficiency and compliance
About you
Excellent written and verbal English and Portuguese; other European languages are a plus
2-4 years of customer service experience, preferably in Pharma, with strong understanding of order-to-cash processes
Experience with Salesforce Service Cloud (essential) and SAP in S4 Hana; expertise in MS Excel
Strong problem-solving, analytical skills, and business acumen; experience in process improvement projects
Ability to interact professionally with customers and manage complex processes in a matrix organization
Self-motivated, detail-oriented, organized, quick learner, and able to work under pressure
Team player with strong communication skills, able to collaborate across teams
Why choose us?
An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
An attractive, market-oriented salary and cafeteria benefits
Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
Work from an "Office of the Year 2023" award winner
Collective life and accident insurance
Yearly medical check-up
An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
Your own career path within Sanofi
Your professional and personal development will be supported purposefully
Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)
Pursue Progress . Discover Extraordinary .
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Discover our Code of Conduct (https://www.codeofconduct.sanofi/) , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.
#Sanofi #WeNeverSettle #SanofiCareers #PursueProgress #joinsanof#DiscoverExtraordinary #careerswithpurpose #BudapestHub
#SanofiBudapestHub #LI-HYB #LI-EUR
Pursue progress , discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !
Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo)
As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)