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Job Description Summary
The Renewals Contract Management Specialist is a critical member of the PGOG Renewals team.
The purpose of this role is to ensure that there is highly accurate asset management information (number, type, assets entitled or supported) for each customer using GED Software (perpetual, term, subscription) and to utilize this Asset Management information to develop fast and accurate quotes matching the created calculation file and contract terms before the renewal contract end date.
This role will work closely with the Customer Success team for calculation sheet and account/asset/opportunity and renewals price calculation and quoting related information request. The Renewals Contract Management team ensures a high level of accuracy and fidelity with the O&G and PG Installed Base customer list.
Job Description
Essential Responsibilities
Develop and execute all PGOG Renewal Price calculation and Quoting on an ongoing and proactive bases
Quote generation and follow up activities (phone and email)
Update and maintain accurate and up to date customer asset data base for all PGOG customers
Data entry and enrichment to support installed base cleanup and database integrations
Support the work of Customer Success Team
Support requests from other teams within PGOG, representing the Renewals Team, as needed
Support with warranty processes: Service contract creation and maintenance
Other project support as needed
Qualifications/Requirements
High School Diploma / GED from an accredited school or institution
Minimum of 2 years in similar position in sales support, customer service or sales
Excellent analytical skills
Financial background
Experience with Oracle, Servicenow, Fusion, Excel macros, Pramata and Qvidian
Preferred Qualifications
Desired Characteristics
Strong organizational skills with ability to multi-task
Sense of urgency / Prioritize activities
Attention to detail
Creative, innovative and curious personality with problem solving approach
Sales and service mindset, customer-focused approach
Result-oriented personality and capability to overcome obstacles
Ability to work effectively within cross functional teams and navigate through a global regional matrix structure and help achieve results in timely manner
Customer focused, commercial skills and professionalism to interact with internal and external customer
Strong written and verbal communication skills
Strong interpersonal and problem-solving skills – coordination role
Self- starter – excited and willing to be start of a “startup” division of commercial operations
Able to work without direct supervision and having “can do” attitude
Flexible, self-motivated, and enthusiastic
Experience using Salesforce or similar CRMs and Microsoft Excel
Additional Information
Relocation Assistance Provided: No