Shire Veteran Jobs

Technical Delivery Professional

Job Req ID: 33374

Posting Date: 15 May 2024

Function: Business Services & Operations

Unit: Business

Location:

Building 31, Budapest, Hungary

Salary: Competetive

Why this job matters

The purpose of the Technical Delivery Professional role is in scoping and the delivery of complex, high business impacting technical Solutions. This could be the delivery of a single complex technical solution within any of the large contracts or multi portfolio technical solutions (especially Voice/Contact Center/Collaboration technologies) within a sector. Technical Delivery Professional sits within the Service Transition – Global Program & Project Management organization and is responsible for the overall delivery of technical solutions throughout the program lifecycle.

What you’ll be doing

• Proactively engaging across multiple teams, including external suppliers during WNB, T&T and In-life phases to ensure that a plan for delivery of all items in scope are agreed and committed to

• Engaging with clients and suppliers (Internal & External) at a senior level, including internal stakeholders to do effective stakeholder management.

• Pre-empt issues and identify a resolution that ensures commitments made to the business are maintained.

• Grasp opportunities to simplify /transform process across work area and teams using CI best practices.

• Challenging and tracking Technical Design and related delivery costs for technical solution deliveries

• Acting as the primary point of contact for any escalation across deliveries or work-streams, providing direction in resolving issues, escalations and ensuring timely resolution.

• Ensuring that the right skilled team members/delivery resources are engaged at the right time to meet the delivery commitments

• Manage all the risks associated with technical & project delivery

• Own the technical solution delivery as defined in statement of work (SoW)

• Deliver requirements by ensuring production of a robust and fit for purpose design and delivery plans. Plans will include agreed and signed off E2E test strategy for technical solution.

• Ensure all impacted teams(CS, T&SD, Service Assurance, CBS & Service Transition) review, size and commit to the delivery and costs of the design for the technical solution

• Ensure effective reporting of the status of all technical solution deliveries into stakeholders

• Ensure that a robust governance is in place to manage the stakeholder community on aspects related to technical solution delivery.

• Ensure that the risks and issues around the technical solution delivery are identified and manged appropriately.

• Engage with third party suppliers for timely delivery of components to meet technical solution requirements

• Monitor and make recommendations and take any actions to address issues encountered during the design, build and various test phases of the technical solution delivery

• Identify and implement changes to improve quality and reduce costs

• Support Proof of Concepts/pilot and launch (go-live) plans

• Manage RAG status and expectations of a delivery with relevant stakeholders

• Run a regular project review forum with all stakeholders on Risks/issues/finances/ status/resources

• Ensure that the technical solution/project delivered are handed over to operations right first time.

• Support the PIR for the project and the technical solution delivery from any lessons learnt point of view

• Senior stakeholder management (e.g. Director and above senior leaders from both BT as well as customer organisation)

• Independently, set up, scope and establish medium to high complexity programme/ projects and governance structures.

• Identify project scope creep primarily focussing on technical solution and mitigating the same as per guidelines.

Skills you need

• Provide options for the recovery of the technical delivery failure including re-planning/rescheduling. Conduct high level review of the technical solution for adversely impacted deliveries.

• Make decision on the affordability of technical delivery costs and challenge the costs/solution where appropriate.

• Drive the discussion with stakeholders on requirements/affordability and make decisions around scoping.

• Make decisions at technical solution delivery level to take away the complexity of the solution. Be a collaborator across various technical towers to simplify delivery of technical solutions.

• Manage change control at technical solution delivery level and determine on acceptance or rejection of changes to an agreed technical scope. Ensure team (can be matrixed) runs effective delivery change control.

• Manage escalations across Delivery, agreeing any changes with stakeholders, including managing new demand.

• Make decision on the overall cost of technical solution delivery and where appropriate challenge the costs/solution shared by the individual teams (CS, T&SD, Service Assurance, GBS and Service Transition).

• Drive the discussion with stakeholders on requirements and make decisions around scoping in consultation with stakeholders, designers and platform teams.

• Ensure that the technical solution deliverables across the area are both deliverable and operationally viable when commitments are made.

• Solve problems relating to the ability of disparate teams to deliver functionality in a timely manner in order to allow the greatest amount of functionality at the earliest point in the delivery lifecycle

• Pre-empt or anticipate issues for known bottlenecks / delivery issues.

• Utilise experience to identify potential technical or delivery issues early.

• Take appropriate action in response to unexpected issues (including escalation)

• Drive Root Cause Analysis including identification of preventive actions

• Take ownership of highly complex technical solution delivery problems, identify what needs to happen and ensure all parties who are impacted or who can help to address the problem are engaged in a timely fashion to reach to a solution. Deals with most problems independently of line management, taking the inputs of requirement owners, designers, testers and component teams and peers as required.

• Solve problems relating to priority and scheduling across work streams / technical solution deliveries.

• Solve delivery scheduling problems through more effective working.

• Act as a SPOC for discussions between technical and business teams to ensure agreed solutions, meet all the business needs ensuring that the costs, time and business requirements are all addressed.

• Manage escalations effectively to a speedy resolution with appropriate technical leads, leveraging technical capability to direct and pre-empt/alleviate delivery issues.

Requirements

• Should have excellent understanding and knowledge of Next Generation Collaboration technologies like Avaya/Cisco/Genesys/Microsoft -Collaboration & Contact Center Portfolio both On-Perm and Cloud

• CCNA/CCNP/CCIE Voice or any other relevant OEM/Technology certification

• PMP/Prince 2 practitioner certified (Preferred).

• Sound knowledge of Enterprise/Service Provider network infrastructure and has proven experience in complex technical solution deliveries/ Technical Delivery Management.

• Hands on solution architecting experience in more than one technology along with commercial understanding preferred.

• Excellent communication, planning, stakeholder management & analytical skills.

• Should be able to work in different time zones.

It is also useful if you are able to:

• Run a change forum and determine on acceptance or rejection of Acceptance Criteria or requirement changes to an agreed technical deliverable.

• Typically changes will be restricted to baseline including removal of those items but may involve new related deliveries.

• Identify better ways of working, and within a team, lead and implement those and other changes

• Accountable for planning and implementing agreed changes

• Responsible for assuring technical solutions are fully tested and risk related to production (go-live) is mitigated and that the Customer’s Network and IT Change Processes are adhered to.

• Accountable for change at delivery (technical solution) level and recommendations up to programme (CSP/T&T/RSDM/VL) leads.

• Authority for accepting / rejecting change in their area

• Triage changes proposed by the business prior to accepting the change for analysis by the wider teams.

• Strong awareness and adherence to BT and /or customer change processes