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About The Role
Summary The Universal Banker I position has continuous customer contact which includes new business and maintaining customer relationships. He/she performs entry level account maintenance and assists with teller related transactions. Opens and closes accounts, issues certificates of deposits, orders bank debit cards. Responds to customer questions regarding account information, account ownership changes or any other requests. Teller responsibilities include accurately and efficiently processing and recording transactions for bank customers including cashing checks, accepting deposits and withdrawals, and internal transfers.
The starting compensation pay for this position is $22.83 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
DUTIES AND RESPONSIBILITIES: Opens and Closes: Checking, Savings, CD's, IRA's, HSA's, and Debit cards Resets Online Banking users Resolve issues and answer questions with customer accounts Provide basic problem-solving solutions Processes wire transfers, check orders, address & telephone changes Assists customers with temporary debit card increases, pin changes/resets, travel notification, fraud, compromised cards, disputes, and Instant Issue debit cards Support the department by answering phones, distributing mail, scanning documents, and greeting/directing customers Performs Notary Functions Completes ongoing required regulatory training and Oncourse Training Courses within the assigned time frame Complies with all bank policies, applicable laws, and regulations Provides superior customer service while promoting bank products and services Processes deposits, loan payments and safe deposit box rental payments Examines checks for endorsement and negotiability Processes change orders. Prepares cashier's checks Processes & settles cash advances Processes foreign items Scans and balances teller capture transactions processed during the day per GBCI time frames Maintains approved cash drawer limits and balances their drawer out at the end of their shift Promotes the High-Performance Growth (Haberfeld) Checking accounts, Tell-A-Friend program, to include assisting with Branch promotions and Big Day promotions Keeps up to date with the latest security alerts, to protect the bank from losses Assists with dual control in vault balancing, mail deposits, day drop, and night drop processing Balances Coin machine Redeems US Savings Bonds Sells prepaid Gift/Travel cards Maintains inventory logs for prepaid cards and assists with auditing them monthly Assists with incoming/outgoing shipments Follows opening/closing checklist Responds to telephone inquiries from customers Completes monthly teller certification under dual control Orders and submits foreign currency for customers Performs other related duties as assigned
QUALIFICATIONS: High school education or equivalent required Minimum of 6 months banking experience preferred
KNOWLEDGE, SKILL, ABILITY: Must be able to multi-task and prioritize job responsibilities Must understand and support the Bank's philosophy regarding customer service Must have excellent written and oral communication skills Must be detail orientated Needs to work accurately and efficiently Must have a good working knowledge of PC usage and Microsoft Office (Word, Excel and Outlook) Ability to maintain high volume of quality work, while insuring highest confidentiality
WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with dis bilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.) Kneel (Bending legs at knee to come to a rest on knee or knees.) Crouch (Bending the body downward and forward by bending leg and spine.)
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per