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The Quality Manager: North America/EMEA will work closely with the Global Quality Director, Raw Materials Group, Business Units, and Returns Team, to develop and maintain processes that ensure all New Era products meet required performance standards, global governmental product safety standards. They oversee Global Quality data collection processes, metrics, and regional quality returns and chargeback processes. The scope of this position will include products produced by all New Era divisions.
Responsibilities
Works closely with Quality Director, HQ and EMEA teams to ensure all product materials meet New Era and governmental product safety standards required by the region in which the product is being sold
Manages execution of quarterly hazardous material testing, to include CPSIA, PROP 65, REACH, and will keep updated of shifting regulatory changes
Through organization involvement and research, stays apprised of updates to new governmental product safety requirements that impact New Era products
Manages execution of quarterly hazardous material testing, to include CPSIA, PROP 65, REACH, etc
Oversees maintenance of quality database and KPI and facilitates Gold/Silver/Bronze Program execution and works closely with Quality Director to drive improvement and attain goals
Develop and maintain an appropriate method/system of document control and revisions for items such as vendor compliance manuals, qc manuals, drawings, CPSIA certificates, and other pertinent documents
Facilitates timely resolution to regional quality issues by working closely with regions and business units, global sourcing, and vendors as needed
Works with Customers and production group to ensures customer specific testing requirements are executed and communicated to appropriate parties within designated in timeframe
Acts as reference to internal partners such as business units, product development, production and sourcing as well as external supplies and labs for all product performance and product testing related issues and requests for claim substantiation or performance attributes
Review an input for onboarding customer’s quality compliance requirements
Will work with quality and other groups to review existing and develop new quality manuals, procedures, and documents as needed
Will keep informed of changes global/regional product labelling requirements and testing requirement changes and ensure compliance across product range
Oversees Corporate Quality AP processing
Leads, coaches and develops direct reports
Keep all sensitive matters confidential
Other duties as assigned
Knowledge, Skills, and Abilities
Demonstrated knowledge of quality process and best practices within a manufacturing environment – preferably in apparel / textiles
Demonstrated knowledge of quality process and best practices within a purchased finished good environment
Process improvement through method improvement and leveraging technology
Solid knowledge of product testing and governmental product safety standards
Experience in identification and implementation of quality system enhancements
Demonstrated ability to employ analytical and critical thinking
Demonstrated ability to analyze data resulting in reports and presentations that communicate quality information required to make relevant business decisions
Demonstrated ability to work in a fast paced environment and manage multiple projects and priorities simultaneously
Able to provide feedback, coach, motivate and develop others
Positive attitude, high level of energy, clear sense of urgency and direction
Able to think through the details and contingencies resulting in sound business decisions
Articulate and able to clearly communicate objectives and strategies to internal and external partners at all levels of the organization.
Commitment to continuous learning regarding Quality Systems best practices through reading, seminars and ongoing education.
Strong MS Office skills - Outlook, Excel, Word, PowerPoint
Education and Experience
Bachelor's Degree in related technical or business field required; experience in lieu of degree may be considered
Six Sigma Certification preferred
Five (5) to seven (7) years of experience in in quality testing field
Travel
New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.
The salary range for this posted position is $70,000 - $90,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.
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