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Experis has a Field Service Coordinator role at a leading Manufacturing Company in Burlington MA 01803. Don’t wait—apply today!
What's in it for you?
Role: Field Service Coordinator
Location: Burlington MA 01803- Hybrid
Duration: 12 month contract with potential to extend
Hybrid - 3 days on-site
3-5 years of experience
Bachelors degree
Salesforce experience
organizational skills/ multi-tasking
typing skills/ admin skills
This role will primarily be processing quotations
Located in Burlington, MA. The candidate will support Field Service Operations within the United States, Canada and Puerto Rico. Shifts will accommodate Eastern, Central and Pacific time zones. Field Based status will only be considered for ideal candidates.
Responsibilities:
Roles responsible for providing general internal service activities incl. facility maintenance and management, infrastructural services, administrative support activities and ensuring security and business continuity to maximise efficiency to all parts of the business. Includes jobs which are not directly specialized in one of the other Administration & Services job families or which are fully responsible for the whole functional area.
IMPACT: Impacts the results of own team with own contributions.
COMPLEXITY: Performs routine assignments using existing procedures OR works autonomously within established procedures and practices that require knowledge of concepts and procedures within a job discipline OR specialized technical expertise within an analytical/scientific method or operational process.
ACCOUNTABILITY/ INDEPENDENCE: Accountable for the quality of own work. Receives instruction, guidance and direction from more senior level roles.
Your role:
• Prepare and process repair quotations
o Convert Leads
o Manage Salesforce Cases via Dashboards
o Verify Contract pricing entitlements
o Work closely with Field Sales
o Pursue quotations to encourage purchase
o Manage Revisions
o Create Work Orders
o Verify product availability
o Support Collection efforts
o Support the Digital Sales Team as needed
o Support the Field Service Coordinators as needed
• Service data management
o Ensure Customer contact and address information is accurate
o Ensure Installed Product information is accurate
o Ensure Work Orders include accurate and up to date service information
Who you are:
• B.S. in Business Management, Engineering, Chemistry or Biology or equivalent work and/or life experience preferred.
• Minimum one-year work experience in sales related field or equivalent experience preferred.
• Customer service experience skill set.
• Strong typing skills.
• Excellent written and oral communication skills (read, write and speak English fluently).
• Intermediate to advanced knowledge of Microsoft Office Suite.
• Prefer working knowledge of Oracle, Lotus Notes applications, Salesforce.com (or similar CRM system).
• Ability to prioritize, schedule effectively, and meet deadlines.
• Ability to work effectively in a fast-paced, dynamic team environment.
• Highly attentive to detail.
• Ability to handle difficult customers and situations.
• Ability to work independently, as well within a team.
What we offer: Your possibilities to develop in our growing company are just as manifold as our product portfolio. We offer a modern and international working environment to unleash your innovative potential in diverse teams, and take responsibility for our employees, products, the environment and society.
Why should you choose Experis?
Medical, Dental, Vision, 401k
Weekly pay with direct deposit
Consultant Care support
Free Training to upgrade your skills.
Dedicated Career Partner to help you achieve your career goals.
Are you Interested?
Share this job with friends and family and earn dollars with every successful hire.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.