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HostPapa Business Analyst - Remote in Burlington, Ontario

Company Overview:

HostPapa Inc. is one of Canada?s fastest-growing technology companies with over 180,000 customers worldwide. We help individuals and small-to-medium sized businesses deliver their online dreams by hosting and supporting their websites, email, and cloud-based solutions. Join our team today and let us help you reach your full potential in the world of technology.

Job Summary:

We are hiring a Business Analyst to join our project team at HostPapa. You will work alongside other business analysts and report directly to the Project Manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.


  • Collaborate with project sponsors to determine project scope and vision.

  • Identify, analyze, specify and validate the business needs of stakeholders.

  • Clearly identify project stakeholders.

  • Gather customer requirements using different methods.

  • Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria and metrics.

  • Work with stakeholders and project team to prioritize collected requirements.

  • Verify requirements for completeness, consistency, comprehensibility, feasibility and conformity to standards.

  • Utilize standard templates to accurately and concisely write requirements specifications.

  • Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to the developers/project team.

  • Conducts peer reviews of the business requirements to ensure that requirement specifications are interpreted correctly.

  • Assist with the interpretation of customer requirements into feasible options and communicate these back to the business stakeholders.

  • Communicate changes, enhancements and modifications of business requirements to project managers and other stakeholders so that issues and solutions are understood.


  • 1+ years of similar work experience in the tech industry.

  • Excellent analytical and creative problem-solving skills.

  • Excellent listening, interpersonal, written and oral communication skills.

  • Logical and efficient, with keen attention to detail.

  • Highly self-motivated and directed.

  • Experience working in a team-oriented, collaborative environment.

Strong assets:

  • Completion of a post-secondary diploma, degree or certificate in business analysis, management information systems or other related field plus a demonstrated commitment to maintaining your skills.

  • Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.

  • Excellent understanding of the organization?s goals and objectives.

  • Knowledge of Google Suite.

  • Familiarity with project management tools.

  • Familiarity with Quality Assurance processes and procedures.

Benefits and Perks:

  • Work from anywhere - this is a remote opportunity!

  • Competitive salary

  • Flexible schedule

  • Education reimbursement opportunities

HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.