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The Opportunity:
The Technical Trainer will facilitate and plan all training daily. The role reports to the site General Manager/ Plant Manager and dotted lines into Operations Learning & Development.
There are no direct reports attached to this position, however, this is something that is amenable to review. The incumbent does work very closely with all employees at the Plant and provides ongoing training and mentoring.
The role is responsible for ensuring site-specific training systems are managed and improved regularly. This includes machine skill assessments, feedback, and certification. Other duties include overseeing and administering training strategies, role-specific onboarding, training tracking, measurement, and evaluation via the Learning Management System (LMS).
Job Responsibilities
Completes daily technical training on the floor to assist with the Certification of team members in their roles across all shifts.
Partners with OPS L&D leader to support New Hire Orientation/On-Boarding Training, as needed.
Assists with tracking, evaluating, and measuring training locally using the company’s Dept. Training Standards & Learning System tools.
Supports site-specific technical learning solution creation (SOPs, Guided Workflows, Technical Learning Aids - to assist with training)
Develops, builds, and maintains relationships with trainees and leaders in their role.
Participates in the new teammate hiring process; assesses candidates’ skills (general and/ or machine, involved in the interview process to assess industrial experience, and provides perspective on hiring decisions)
Influences others to be safety-minded.
Additional duties as assigned.
How you will impact WestRock:
Improve local team performance through increasing skills and time to certification processes.
Cost eliminator driving training efficiencies across roles, reducing risk, and maximizing resources for training in relation to, but not limited to, cost and time.
What you need to succeed:
Critical Skills/ Capabilities:
Growth and Results Oriented: Results oriented person that looks for constant ways to improve.
Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work.
Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR’s and leading people or teams (self-awareness).
Accountability: Holds self and others responsible for actions and results.
Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams.
Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/ or when to seek additional input, and drive for consensus.
Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes
Quality: Actively work to ensure quality is ensured while minimizing waste.
Technical Skills:
1 - 3 years conducting/ leading training, including On-The-Job training.
2 - 4 years of experience in a manufacturing environment.
Knowledge of Learning Management Systems.
Microsoft Office Experience Preferred- Word, Excel, Outlook, PowerPoint, and Forms.
Others Qualification:
Facilitation/ Presentation Skills
Influencing
Partnering
Problem Solving/ Continuous Improvement
Professionalism
Able to travel to the US for training purposes as required.
What We Offer:
Corporate culture based on integrity, respect, accountability, and excellence.
Comprehensive training coupled with learning and development opportunities.
A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work
WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.