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Aston Carter Loss Mitigation Specialist in Camarillo, California


We are a fast-paced consumer finance company that offers indirect financing for vehicles for credit challenged borrowers. In this role in the Loss Mitigation department, you will work on accounts that are seriously delinquent where repossession of the Company’s collateral may be necessary. You will work with borrowers, contracted recovery agencies, and other team members to mitigate potential loss to the Company. Review customers’ accounts and ensure each account is in good standing. Follow-up on delinquent accounts, notating actions and correspondence with borrower in the Company’s loan system. Responsibilities • Responsible for collecting on serious delinquent accounts. • Handle voluntary and involuntary repossessions and reinstatements. • Conduct advanced skip tracing as appropriate. • Process red flag accounts such as abandoned vehicles, impounds, car breakdowns, etc. • Handle customer inquiries and work with repo agencies, impounds and other vendors. • Provide updates on assigned accounts; Maintain records of all contact with customers. • Maintain records of terms agreed to for all payments. • Review and update insurance policy information to ensure vehicles are properly insured • Perform reviews of condition reports and invoices to ensure accuracy of collateral disposition and appropriate pricing of services rendered. • Other duties as assigned by the Collections Manager • Must be bi-lingual (Spanish).


Loss mitigation, Customer service, Loan servicing, Collection, Data entry, Negotiation skills, Loans, Delinquent accounts, Collection calls, Past due accounts, collection and analysis, finance, automotive industry, Customer service oriented, Financial collections

Top Skills Details:

Loss mitigation,Customer service,Loan servicing,Collection,Data entry,Negotiation skills,Loans,Delinquent accounts,Collection calls,Past due accounts

Additional Skills & Qualifications:

Requirements • Ability to think outside of the box in order to resolve issues that arise • Previous work experience in automotive finance industry, performing collections or related work. • Excellent knowledge of collection processes; Firm but fair with resiliency in working with customers in distress. • Excellent verbal communication, negotiation and excellent people skills. • Extensive knowledge of state and federal regulations pertaining to collections, including Fair Debt Collections Practices. • Detail oriented, dependable, reliable. • Proficient computer and mathematical skills. • Must be bi-lingual (Spanish).

Experience Level:

Intermediate Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.