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Be an order to cash expert and will act as a consultant for the Business and Customer Fulfillment Centre team. To perform this job successfully an individual must be highly organized; detail focused, and become a subject matter expert in Salesforce, SAP, Open Text and Apttus and be a part of the North American Market Commercial Capability Experts team.
Your role:
Plan, control, and execute new business integration projects including issue tracking, risk management, and providing post-go-live support. Build user stories, perform gap analysis, develop UAT test scripts, and lead UAT and regression testing while communicating and documenting UAT plans, schedules, test cases, and implementation plans.
Gather and document requirements for new functionalities or changes. Collaborate with IT on design and development, monitor progress, and manage implementations and document necessary process or technical changes.
Address system issues reported by the operations team, propose solutions, and log issues in ServiceNow tools. Act as the first IT contact for technical issues and provide application support to the operations team while facilitating communication between business units and back-office IT to resolve issues.
Update validated procedures with Quality and Regulatory teams. Analyze inefficiencies in existing processes and recommend changes to improve efficiencies and develop workflow diagrams, process models, and provide training materials for staff.
Oversee business processes across various departments and functional areas; Finance, Marketing, Sales, IT, and Operations to streamline processes and improve productivity. Serve as a liaison to ensure process changes are understood and implemented and develop standard and ad hoc reports using various tools.
You're the right fit if:
Bachelor's Degree in Information Systems, Computer Science, Business Administration or equivalent experience
Minimum 7 years’ experience in sales, finance or customer service environment
Experience in SAP, Siebel and Salesforce configuration / maintenance skills
Advanced with PC skills including MS Excel, Visio, Powerpoint, Tableau and PowerBI reporting experience is a plus
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an Office-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business .
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in MA is $98,280 to $157,248.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran