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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
Working at NTT
MS System Engineer
As an NTT System Engineer you will:
Be part and work in synergy with the client's IT teams on their regular activities
Improve and perfect your knowledge and expertise in the "Run" phase
Work on “Build” projects adjacent to the “Run” day-to-day activities
Investigate incidents and issues on our client’s infrastructure
Participate in various additional project for NTT’s clients
Deliver impeccable service as part of NTT Luxembourg
EDUCATION, EXPERIENCE, SKILLS
Higher degree in IT or Computer Science (or past experience)
At least 1-2 years’ experience in the field
English speaking
You demonstrate : planning & time management skills, good verbal & written communication, ability to adapt, analyze problems, think innovatively, customer orientation
Knowledge or experience of IT, in particular, we appreciate if you have knowledge in any of the following:
Windows Server Management (Exchange, File Servers, ADFS, etc...)
VMware ecosystem
Active directory management, DNS, DHCP, GPO…
Microsoft O365 ecosystem
Backup systems (preferably VEEAM)
Monitoring tools experience (preferably Zabbix)
Linux Servers Management
Storage : vSAN, DELL Unity…
Nice to have's : Ansible, Azure technologies, Intunes, Defender, Multi-Factor Authentication (MFA), any other backup system
WHAT AWAITS YOU IN NTT LUXEMBOURG :
Working in a beautiful, lively and culturally rich European capital
You can choose to live in Luxembourg or on the borders of the country within reasonable commutable distance (France, Germany, Belgium)
A multicultural team of 30+ nationalities and a horizontal organizational structure
A full-time contract of unlimited duration
Company paid trainings to help further your career and stay up to date with latest technologies
An attractive salary tailored to your expertise level
A variable annual salary bonus
Other benefits: a company car, gas card, food allowance, a pension plan, mobile phone, company laptop & other
Skills Summary
Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting
Workplace type :
On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.