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Service Coordinator
General Information
Req #
WD00062122
Career area:
Services
Country/Region:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:
Wednesday, March 13, 2024
Working time:
Full-time
Additional Locations :
Brazil - São Paulo - São Paulo
Argentina - Capital Federal - CABA
Brazil - São Paulo - Sao Paulo
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.
We are seeking candidates ideally with experience in the following disciplines: -
Order Management
Processing orders for new devices, and re-deploying existing devices
Support the device forecasting process
Order Management – Order to Install process
Oversee configuration of Desktop, Laptop and Tablet devices
Monitor and manage the inventory levels
Utilize Order Management tools
Account Management
Can translate contract terms into operational deliverables
Manage the service lifecycle of deployed devices
Creation of customer invoices
Well versed in Purchase Order administration
Service Management & Productivity Improvement
Experience in an Account Operations environment
Manage incidents and requests from clients
Facilitate a resolution to any technical escalations
Prepare documentation to track and report on SLA performance
Identify and support initiatives to improve client service delivery
Build solid working relationships with partners & suppliers
Client Experience
Interact with the clients
Facilitate an answer to any queries associated with their aligned contract(s)
Be on top of any issues within their customer environment
Demonstrate an obsession to maximize client satisfaction levels
Position Requirements
• 1-2 years project coordination experience, ideally in a services environment
• Fluent in English
• Experience with ticketing tools (preferably ServiceNow & SAP)
• Skilled in Excel / Reporting
• Persistent, detail oriented, able to multitask
Additional Locations :
Brazil - São Paulo - São Paulo
Argentina - Capital Federal - CABA
Brazil - São Paulo - Sao Paulo
Argentina, * Brazil
Argentina - Capital Federal , * Brazil - São Paulo
Brazil - São Paulo - São Paulo , * Argentina - Capital Federal - CABA , * Brazil - São Paulo - Sao Paulo