General Purpose
The Customer Service Representative is an entry- level position that is
focused on meeting the needs of Bank customers by providing exceptional
customer service. They receive and pay out money, as well as accurately keep
records of cash and negotiable instruments involved in the Bank's various
transactions. The applicant must be affiliated with the CareerWise Colorado
program.
This is a Seasonal, Non-Benefited position.
Essential Duties/Responsibilities
Regular and Reliable on-site attendance is required as an essential function
of this position.
Practices exceptional service with customers using available training programs
and measurement tools (ie. Alpine Way/CARE standards).
Uses numerous software applications to accomplish daily tasks with minimal
errors.
Maintains a balanced cash drawer and resolves errors and/or discrepancies as
they arise.
Buys and sells currency from the vault as necessary, ensuring that teller
drawer cash limits are not exceeded.
Understands the features and benefits of Alpine Bank consumer and business
products and services.
Answers basic customer inquiries and cross-sells when appropriate.
Works effectively in a team oriented environment.
Follows all bank policies and procedures.
Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications:
Customer Service oriented individual.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Utilizes tools and training programs available to exceed customer expectations
and achieves satisfactory scores on Mystery Shops.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Understanding and application of banking compliance regulations.
Proficiency in Microsoft Office products (including Outlook and Word) is
preferred.
Bilingual abilities are a plus.
Education or Formal Training:
No specific education or formal training required.
Experience:
An entry-level position requiring little or no banking experience.
Previous cash handling and/or customer service experience preferred.
Working Environment:
This job operates in a clerical office setting. This role routinely uses
standard office equipment such as computers, phones, photocopiers,
filing cabinets and fax machines. There are prolonged periods of standing in
a generally fast-paced environment. Some evening and weekend hours may be
included
Physical Activities:
Physical demands standing for long periods of time, good eyesight and
hand/finger dexterity, and ability to handle some mental stress when
dealing with upset customers. May spend significant time doing computer work.
While performing the duties of this job, the employee is regularly required
to talk or hear. Specific vision abilities required by this job include close
vision, distance vision, color vision, and ability to adjust focus.
Employee also may have to lift up to 50 pounds. Repetitive motion likely.
Note: This job description is not intended to be an exhaustive list of all
duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $20.00 to $25.00 per hour, depending on
experience.
Individuals must be able to perform these duties with or without reasonable
accommodations. Pre-employment drug testing and background check are
required.