Shire Veteran Jobs

We are looking for a helpdesk technician that will serve as the first line of communication with end-users in other departments and coordinate with the other members of the IT Department to facilitate efficient organization and prioritization of technology support requests. EOE M/F/N/D/V

Responsibilities:

• First line of contact for technology support requests
• Document and track status of ongoing support requests
• Troubleshoot technology issues as needed with assistance from senior IT staff [JR1].
• Assist and coordinate with other IT staff when working on-site at another bank location
• Assist with ongoing IT department projects including new hardware/software installation, documentation/tracking of network resources,
• Utilize helpdesk ticketing system to aid in documentation of support requests
• Occasional travel to other locations as needed [valid and clear drivers license required]
• Other duties as assigned

Work hours and benefits

Work hours are Monday-Friday 8:00 AM to 5:00 PM, however, early/after hours or weekends may be possible on occasion or as situations arise. We offer paid holidays, sick/personal time, vacation time, medical, dental, vision, paid basic life, voluntary life, and 401k to those who qualify.

Desired Skills

• Good communication skills across multiple channels (phone, email, in-person, etc.)
• Proficient with Microsoft Word and Excel
• Adaptable/Comfortable with learning new programs and procedures
• Organized
• Patient
• Ability to lift electronic components for installing or replacing devices (up to 50 lbs.)
• Any experience with IT, troubleshooting, or Customer Service is a plus. We will train you on our systems and procedures.

Compensation

• Pay will be based on previous experience and skill level.

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