Commnet
Join Commnet, a pioneering force that has been the backbone of rural
networks in the United States for decades. At Commnet we prioritize enabling
and delivering high-quality broadband communication services that enable
Tribal and Rural America to thrive. At the heart of our mission lies a passion
for digital inclusion and life transformation, offering more than
connectivity we re dedicated to fostering equality of opportunity
through access to essential services. Our culture is built on a foundation of
trust and ownership, where our passion for our customers and communities
shines through our customer-centric approach. With open and effective
communication, we champion a win together mindset, celebrating every
victory as a step towards a connected and empowered rural America.
Job Profile Summary
The Customer Loyalty Specialist is responsible for managing the base of
customers contemplating service cancellation. This role demands a proactive
sales-oriented mindset and exceptional communication skills for direct
customer engagement. The ideal candidate will have a dynamic personality
suitable for a challenging market, adept at empathizing with customers and
offering tailored solutions to enhance satisfaction and loyalty. The
specialist will focus on reducing churn by leveraging their persuasive skills
and comprehensive knowledge of telecom services to convince customers of the
enduring benefits of maintaining their connection.
Duties and Responsibilities (included but not limited to)
* Proactively contact customers at risk of cancellation to understand their
concerns and offer customized solutions.
* Develop and implement effective retention strategies to minimize customer
churn.
* Build and maintain strong customer relationships through regular interaction
and follow-up.
* Use persuasive communication skills to convey the value of services and
encourage continued loyalty.
* Analyze customer feedback and collaborate with internal teams to enhance
service offerings.
* Monitor and report on retention metrics, adjusting strategies as necessary
to meet targets.
* Educate customers on the full range of products and services available,
maximizing customer engagement and satisfaction.
* Other duties as assigned.
Required Qualifications:
* Minimum Years Experience: 2 - 4 Yrs
* Minimum Education: High School / Trade School or equivalent experience
* Embody and demonstrate our company values: Foster Trust, Effective
Communication, Customer Centricity, Own It, Win Together.
* Strong sales and negotiation skills with a proven track record in customer
retention.
* Excellent communication and interpersonal skills, with the ability to
engage and persuade customers effectively.
* Deep understanding of telecom products and services, particularly as they
relate to customer needs in rural markets.
* Resilient and adaptable personality, capable of thriving in a challenging
and dynamic environment.
* Demonstrated proficiency in navigating high-pressure environments,
proactively addressing challenges, thereby enhancing satisfaction levels,
and optimizing customer retention rates.
Preferred Qualifications:
* Experience in telecommunications industry.
* Previous customer experience, demonstrating an ability to resolve issues
and maintain high levels of customer satisfaction.
* Proficiency with CRM software and data analysis tools.
* Experience working in rural markets or with diverse populations, including
the Navajo Nation.
* Bilingual abilities, particularly in languages prevalent in the target
communities.
Compensation & Benefits:
* Compensation is determined by the applicant s education, experience,
knowledge, skills, and abilities, as well as internal equity and
alignment with market data.
* Benefits: Commnet is proud to offer a comprehensive suite of benefits to
all regular full-time positions (hourly & salaried) to promote overall
health, wellness, and financial secu ity for you and your family. Benefits
include health, vision, dental, HSA/FSA, life and AD&D, fitness
reimbursement, short/long term disability coverage, parental leave,
emergency travel assistance and 401k.
* Commnet employees have access to an Employee Assistance Program (EAP),
which includes services such as 100% confidential counseling, financial
information/resources, legal support, and general wellness.
A Note to Agencies All resumes submitted by search firms/employment
agencies to any employee at Commnet Broadband (the Company) via email,
the internet or in any form and/or method will be deemed the sole property
of the Company, unless such search firms/employment agencies were engaged
by the Company for this position and a valid agreement with the Company is in
place. In the event a candidate submitted outside of the Company agency
engagement process is hired, no fee or payment of any kind will be paid.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without
regard to race, color, sex, sexual orientation, gender identity,
religion, national origin, disability, veteran status, age, marital
status, pregnancy, genetic information, or other legally protected status.
Applicants must be authorized to work for any employer in the US.
ATN and its subsidiary companies are unable to sponsor or take over
sponsorship of employment Visa.
Apply Here: https://www.click2apply.net/5GDwepcYalWXoUXJDs48E6
PI240422183