Description
Convergint is looking for a full-time, enthusiastic, results driven and
forward-thinking CSP (Customer Service Programs) Coordinator to join our
amazing culture. In this role, you will provide administrative support to
the local office (CTC). As a CSP Coordinator, you are a part of a
dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our
Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers,
colleagues, and communities. You are a person of integrity with a commitment
to growth, accountability and delivering results. You want to join an
organization with a positive culture that embraces inclusion and allows
everyone to be the best version of themselves at work and home. You want to
grow with us and deliver results as an exceptional CSP Coordinator.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is
to be our customer's best service provider. We realize the importance of
diversity in achieving that goal. Our company was built upon a solid
foundation of 10 Values and Beliefs which drive our unmatched culture,
making us the #1 global, serviced-based systems integrator in the
industry. We take great pride in protecting the lives and assets of our
customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
Convergint's greatest strength is our people! Every colleague is
encouraged to participate in our Recruit Awesome People program, helping us
grow Convergint by promoting our colleague-first culture and referring top
talent to the Talent Acquisition Team and hiring managers.
Assist with project delivery and administration of multiple installation
projects throughout their life cycle.
Work with multiple Project Managers to ensure project delivery meets
clients' expectations and the project is completed on time and within budget.
Administer project setup in financial system, project management application.
Act as central information source by maintaining, communicating, and
distributing project details in conjunction with company and client
requirement
Follow up daily with project team members on uncompleted tasks and open issue
logs.
Document actions in project management application.
Update project status with client on a regular basis.
Research, compile, process and coordinate project data e.g. data entry,
report generation, metrics collection.
Use the financial system to monitor budget, actual project cost and cost
commitments.
Coordinate with other business areas such as Sales, Service, and Safety
relating to project activities.
Organize, administer, and maintain electronic, and hard copy filing
systems in accordance with Convergint's record retention policies and
procedures, including regular review of project files/folder structure and
contents, archiving and preparation for project team use.
Prepare Purchase Orders for project materials and coordinate orders with
purchasing department.
Work with Warehouse, Project Managers, Field Supervisors and Engineering
for active tracking of material orders, delivery dates, and reconciliation
of project material in warehouse.
Prepare project invoices and work with the Project Managers and Accounts
Receivable team with analysis and tracking of client invoices.
Assist with project closeout documentation and project turnover to Service
team for warranty and post-installation support.
What You'll Need
Strong ability to work independently and as a team member.
Excellent verbal, written and interpersonal communication skills and ability
to deal with a wide cross section of people both internal and external to the
business.
Strong attention to detail.
Customer Service skills and awareness for customer care/satisfaction.
Strong computer skills - Wor / Excel / Outlook.
Excellent organizational skills and the ability to handle multiple projects
simultaneously within tight deadlines.
Shows initiative engages in proactive behavior and looks for opportunities.
Strong analytical skills necessary to resolve problems and look for solution.
Strong financial analytical skills including cost control.
Strong ability to facilitate a collaborative working environment for customers
and team members.
Perform other duties and responsibilities as requested or required.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in
which individuals of different backgrounds and identities can realize their
maximum potential within the company. We offer a variety of programs and
exceptional benefits to all our colleagues:
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more...
Requirements:
Education: High School/GED or equivalent
Preferred Experience: (but not required):
1-3 years administrative support, office management or equivalent
Convergint is committed to a culture of Inclusion and Diversity and... For
full info follow application link.