At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
We have an outstanding career opportunity for aCustomer Service Representative to join a leading Company located in theCentennial, COsurrounding area.
Salary: $66,560 - $72.800
Job Responsibilities:
Exudes a consistently positive company image in all interactions.
Delivers professional and amicable communication with customers.
Actively listens to customer needs, swiftly determining appropriate solutions.
Quickly and effectively resolves customer issues like shipping or invoicing problems.
Maintains accurate customer profiles and efficiently handles claim forms.
Channels customer queries about products or services to the relevant contact.
Provides prompt and precise responses to incoming customer requests.
Processes customer orders, changes, and returns adhering to departmental protocols.
Offers timely feedback on service failures or customer concerns.
Collaborates with Sales & Marketing to enhance customer satisfaction.
Supports Customer Satisfaction Surveys to improve service quality.
Updates pricing promptly upon request.
Ensures daily accuracy of order intake and backlog.
Flexibly fulfills other assigned duties.
Other duties as assigned.
Basic Hiring Criteria:
High School Diploma or Equivalent.
Minimum of 8 years of experience in customer service.
Engineering or Order Manufacturing experience preferred.
Bilingual in English and Spanish required .
Must be proficient with computers.
Proficient in Office suites. Word, Excel, Outlook.
Dependable and self-motivated.
Able to work with a diverse group of people.
Strong team player; friendly and patient.
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
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