Company Description
Eurofins Scientific is an international life sciences company, which
provides a unique range of analytical testing services to clients across
multiple industries. The Group believes it is the world leader in food,
environment, pharmaceutical and cosmetics products testing and in
agroscience CRO services. It is also one of the global independent market
leaders in certain testing and laboratory services for genomics, discovery
pharmacology, forensics, CDMO, advanced material sciences and for
supporting clinical studies. In addition, Eurofins is one of the leading
global emerging players in specialty clinical diagnostic testing.
In 2018, Eurofins generated 4.2 billion Euro proforma turnover in 800
laboratories across 47 countries, employing about 45.000 staff.
Eurofins stands for a conception of clinical diagnostics entirely focused on
excellence, innovation and technological investment. Eurofins clinical
diagnostics offers testing services in all medical specialties.
As a central element in healthcare, clinical diagnostics contributes to
every stage of patient care: predisposition, prevention, diagnostics,
treatment monitoring and prognosis.
With hundreds of thousands of clinical diagnostics tests performed every
day, the laboratories of the clinical diagnostics division strive to ensure
that every patient, wherever he or she lives, has access to the most
specialized and most innovative techniques for diagnosis, monitoring and
therapeutic adjustment. Our logistics expertise and our daily sample
collection and delivery network, guarantee perfect continuity in the
provision of care while ensuring the same standard of quality and access to
innovation across all the regions we serve.
Job Description
Manager, Laboratory Support Services responsibilities include, but are not
limited to, the following:
- Serves as first line of contact for customers to all other areas of the
company projecting a professional image, quality information, and personal
service with the responsiveness our clients, patients and families deserve.
- Works closely with laboratory personnel and laboratory specimen support
services for all Eurofins DPT testing.
- Supervises Laboratory Service Coordinator team to manage and research client
inquiries providing the appropriate level of response and urgency required in
any situation.
- Provide overall direction for the laboratory support, specimen
logistics, data entry and client services.
- Serves as a liaison between laboratory support services and customer
services, account managers/ executives and laboratory operations.
- Builds and maintains relationships with clients by having a customer first
mentality
- Sets and measures department productivity standards and appropriate quality
metrics
- Ensure all established procedures (OPs, methods, etc.) and are
always adhered to. Develop or revise standard operating procedures and
laboratory policies, as applicable
- Work closely and effectively with the laboratory management to ensure all
support systems are properly operating
- Work effectively with IT to manage current systems (LabVantage) and to
develop and help implement improvements that support our overall quality and
efficiency efforts
- Lead continuous improvement initiatives that focus on laboratory support
processes so the lab can efficiently and effectively handle growth while
maintaining high quality standards
- Develop effective working relationships with other Lab and Non-Lab Leaders
- Work effectively with Billing Department to ensure accuracy of account setup
and timely correction of errors and issues as they arise
- Assist in the management of the laboratory budget and lab vendor contracts
as appropriate
- Demonstrate ability to coach associates through necessary performance
improvements and to help make hiring and termination decisions
- Employ enough properly qualified personnel to meet growing test vol mes
- Conduct regularly scheduled one-on-one meeting with direct reports which
focus on execution of their respective responsibilities as well as their
growth and development with the Company
- Actively participate in the development of departmental goals,
objectives, and systems
- Represent department and the organization favorably and in accordance with
established Company standards and associate attributes at all times.
- Supports Eurofins DPT's business philosophy, leadership values and ethics
- All employees are expected to meet basic expectations of Eurofins DPT's
quality management system, including, but not limited to good
workmanship, adherence to standard operational procedures, training,
good documentation practices, accurate recordkeeping so the company may meet
its stated quality policy and objectives.
- Other duties as assigned by management
Qualifications
Basic Minimum Qualifications: