Description
Convergint is looking for a full-time, enthusiastic, results driven and
forward-thinking Service Billing Coordinator to join our amazing culture. As a
Service Billing Coordinator, you are a part of a dynamic team that allows
you to grow as Convergint grows.
For information about how we use your personal information, please see our
Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers,
colleagues and communities. You are a person of integrity with a commitment to
growth, accountability and delivering results. You want to join an
organization with a positive culture that embraces inclusion and allows
everyone to be the best version of themselves at work and home. You want to
grow with us and deliver results as an exceptional Service Coordinator.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is
to be our customer's best service provider. We realize the importance of
diversity in achieving that goal. Our company was built upon a solid
foundation of 10 Values and Beliefs which drive our unmatched culture,
making us the #1 global, serviced-based systems integrator in the
industry. We take great pride in protecting the lives and assets of our
customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
Convergint's greatest strength is our people! Every colleague is
encouraged to participate in our Recruit Awesome People program, helping us
grow Convergint by promoting our colleague-first culture and referring top
talent to the Talent Acquisition Team and hiring managers.
Processes completed work order tickets and invoices according to CTC
guidelines and customer playbook.
Handle incoming customer calls including service dispatching (backup to
dispatch Service Coordinator), tracking and scheduling of calls, call
status tracking and call changes, entering new sites, modifying existing
sites and handling general enquiries. May provide support and backup for
other areas of the business.
Attends weekly planning sessions and conducts weekly service paperwork
reconciliation.
May participate in quality assurance calls/inquiries to customers as needed.
May provide Service Quotes to customers with the assistance of the Supervisor.
Completes projects and specials assignments by determining priorities,
managing time, and making adjustments to plans.
Performs other duties and responsibilities as requested or required.
What You'll Need
Exceptional telephone and personal customer service skills and ability to work
under pressure.
Excellent Microsoft Outlook, Excel, and Word skills.
Basic financial knowledge and skills-ability to understand basic financials
such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks
simultaneously.
Strong flexibility to adapt to changing priorities and direction in a dynamic
work environment.
Strong ability to problem solve
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in
which individuals of different backgrounds and identities are able to realize
their maximum potential within the company. We offer a variety of programs and
exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan
Corporate Social Responsibility Day
And much more...
Requirements:
Education: College degree, trade school or equivalent experience
Preferred Experience: (but not required):
1-3 years call center, dispatch, or administrative
Experience in a banking or construc ion industry environment
Convergint is committed to a culture of Inclusion and Diversity and is an
Equal Opportunity Employer.
Visit our Convergint to learn more about the company and the exciting
opportunities available.
Please note that this job posting includes salary information for the assigned
target market range within the primary geographic region the requisition is
posted. If the position is posted in multiple locations or is a remote
position, the salary range may vary. Individual pay rates will, of
course, vary depending on the job, department, and location, as well
as the individual skills, experience, certifications, specific
licenses, and education of the applicant.Qualifications
Behaviors
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details
necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate
against... For full info follow application link.
Convergint Technologies is an Equal Opportunity Employer who is committed to