Job Title
Member Service Advisor I
Company
Job Code
1562
Department
Member Service Center
Grade
N3
Reports To
Member Service Center Supervisor
Classification
Summary
Answers a high volume of calls, helps members with transactions, questions, and product knowledge. The representative has a strong desire to help FMFCU members achieve financial success and commits to offering products and services through assessing needs.
Key Responsibilities
Education/Experience
* Other Qualifications*
Strong demonstrated abilities required:
- Customer/Member Service
- Interpersonal/Team Player
- Motivated/Works Independently
- Sales/Negotiation Skills
- Analytical/Problem Solving
- Organizational Skills
- Detail Oriented
- Verbal/Written Skills
- Microsoft Office
- Prioritize/Multi-task
Also required:
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, reaching, grasping, and typing. The employee may occasionally lift and/or move items under 15 pounds. Specific vision abilities required by this job include close vision and distance vision.
Other Duties