This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6501408
This Student Services Specialist Sr. will be responsible for working
with a diverse population of high school instructors,high school
students, parents, administrators and college faculty in the
coordination of the dual enrollment program while providing wrap around
service to partner high schools. This position will work collaboratively
with departments within Enrollment Services, develop and prepare
training materials, data reports to track outcomes and achievements, and
perform related duties as assigned. The optimal candidate responds to
phone, e-mail, video, chat and in-person questions and responds to and
resolves escalated issues and/or unique complex requests. Additionally,
serves as the dual enrollment lead in the absence of the Dual Enrollment
Manager and monitors the daily workloads of team members and makes
adjustments to enhance the teams efficiency.
This position is part of the Early College Programs and will support
other Early College programs and efforts.
This position reports to Enrollment Services, a department of Student
Affair.
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[Essential Functions]{#HRSSCHWRK_DESCR100$7lbl}
40% - Provides professional-level coordination, implementation and
evaluation of Dual Enrollment services for partner\
high schools current and prospective dual enrollment students, parents,
and administration in person, online/virtually,\
phone, chat and email with the enrollment process, across Enrollment
Service departments including HS College\
Advisors. including admissions, placement testing, registration,
financial aid, and fiscal functions.\
30% Prepares and maintains dual enrollment website; prepares and
maintains reports and spreadsheets and resolves\
reporting discrepancies. Troubleshoots complex issues that require
in-dept understanding of the Under 18 enrollment\
processes and understanding of Excel, Excel tools, Student Information
System (SIS), and office and Google\
applications; assists with development and delivery of dual enrollment
presentations, correspondence, and\
promotional materials in small and large group settings to a diverse
group of individuals.\
20% Serves as the Dual Enrollment Lead in the absence of the Dual
Enrollment Manager; responds to and resolves\
escalated issues and/or unique complex requests; participates and
facilitates departmental meetings and training\
sessions. Develops and provides training for full-time and part-time
staff as assigned and in other departments.\
10% Performs other duties as assigned commensurate to grade of position.
[]{#HRSSCHPSTDSC_DESCRLONG$7}
[Minimum Qualifications]{#HRSSCHWRK_DESCR100$8lbl}
Associates Degree from a regionally accredited institution and two (2)
years of student services or college teaching experience or experience
assisting with educational program development and coordination, student
advisement, financial aid, or related student development programs.
OR
High School Diploma or GED and four (4) years of student services or
college teaching experience or experience assisting with educational
program development and coordination, student advisement, financial aid,
or related student development programs.
[]{#HRSSCHPSTDSC_DESCRLONG$8}
[Desired Qualifications]{#HRSSCHWRK_DESCR100$9lbl}
1) Bachelors degree from a regionally accredited institution.\
2) Experience working in a high-