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Senior Installation Tech Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
The Opportunity:
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated Senior Installation Tech Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.
Responsibilities:
Manage a team in the the installation, configuration, and deployment of end-user devices including desktops, VOIP phones, tablets, and peripherals.
Develop and maintain standard operating procedures (SOPs) for device installation and configuration.
Troubleshoot complex issues related to end-user devices and escalate as necessary.
Manage inventory of end-user devices and accessories, ensuring adequate stock for deployments and replacements.
Configure and register voice and video communications devices in Cisco Call Manager.
Train and mentor junior technicians on proper installation and support procedures.
Collaborate with software teams to ensure all required applications are properly installed and configured on devices.
Maintain detailed documentation of all installations, configurations, and troubleshooting activities. Stay current with the latest end-user device technologies and recommend improvements to our device strategy.
Participate in project planning for large-scale device rollouts or upgrades.
Provide excellent customer service to end-users during device deployments and support interactions.
Qualifications:
Required:
5+ years of experience in IT support, with at least 3 years focused on end-user device deployment and management.
Strong knowledge of Windows operating system, Cisco voice and video solutions, and common business applications.
Experience investigating system failures and performing root cause analysis.
Familiarity with IT security best practices for end-user devices.
Excellent problem-solving and communication skills.
Ability to work in a fast-paced environment and manage multiple priorities. 8140 Certification such as CompTIA Sec+.
Top Secret/Sensitive Compartmented Information (TS/SCI) with ability to obtain a polygraph.
Preferred:
Proficiency in classified IT environments, terminology, Equipment Life Cycles and IT Asset Management
Experience with imaging and deployment tools such as SCCM, or similar.
Experience influencing others regarding policies, practices, and procedures
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
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Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$68,400-$143,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.