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UNC Health Care RN Patient Services Manager III - Urology Support Services in Chapel Hill, North Carolina

Description

Urology eagerly seeks to recruit a PSM III candidate who embodies these core values of clinical excellence and team collaboration. The Outpatient Urology Service Line is a highly motivated team of collaborative, compassionate interdisciplinary healthcare professionals focused on providing patients with the highest quality care possible. The Urology service line engages specialties like oncology, surgical, and procedural care, in addition to operating a robust nurse-driven clinic, which makes Urology a great fit for the nurse leader or team member wishing to use a wide variety of clinical skill sets in an Outpatient setting. The Urology Service line prides itself on being a welcoming team, eager to teach newcomers the latest standards of urologic care and is a desirable workplace because of how well the service line prioritizes and demonstrates exceptional team collaboration.

The ideal PSM III candidate for Urology Services is eager to lead an interdisciplinary team of nurses, medical assistants, and surgical techs in providing the best possible patient care, and will have prior surgical services, procedural and/or Outpatient operations experience. The candidate prioritizes understanding the daily clinical operations and leading team members with consistency and equity.

The PSM III leads the following clinical areas: Urology Hospital Based Clinic, Urology Procedural Suites and the Urodynamics Procedural suite, all conveniently located in one service area at the UNC Medical Center. The PSM III effectively advocates for patient and front-line team member needs, provides excellent staff education and teaching tools, engages in budgeting activities, HR management and support, and collaborates with physician leaders and executive leadership. The PSM III is visionary in demonstrating effective partnerships with key stakeholders representing hospital leadership, physician leadership, infection prevention, accreditation, central processing/high level disinfection, financials, nursing/clinical education and the patient experience. This exciting leadership opportunity offers candidates a variety of clinical settings to experience and support, all while working with an incredibly collaborative and welcoming team.

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.

Responsibilities:

  1. Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.

  2. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.

  3. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.

  4. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.

  5. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.

  6. Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.

  7. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at-risk populations.

Other Information

Other information:

Education Requirements:

● Bachelor's degree in nursing (BSN) from a state-accredited school of professional nursing.

Licensure/Certification Requirements:

● Licensed to practice as a Registered Nurse in the state of North Carolina.

● For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.

● BLS required.

Professional Experience Requirements:

● Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.

  • Prior Surgical Services, Procedural and/or Outpatient Operations experience highly preferred.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Urology Support Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $46.27 - $66.52 per hour

Pay offers are determined by experience and internal equity.

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

Salary Range $46.27 - $66.52

This is a state position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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