At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
We don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including:
Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado. Marriot Marquis LED Display in Times Square, NY
Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe
Founded in 1993, we’re a global organization serving local needs with associates worldwide.
What part will you play?
The AV Service Technician reports to and works within any of the assigned client site locations daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship that results in superior client satisfaction, as well as the renewal and growth of onsite support. Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. Additionally, the technician exercises technical skill level abilities to perform routine maintenance and repair of faulty systems and equipment.
What will you be doing?
Function as AV support technician within a client site.
Exercise successful collaboration with Internal team members and departments.
Perform supporting assists for end-user meetings/conferences/events.
Perform routine preventive maintenance of technical systems , ensuring a ready-to-use state.
Perform resolution of any system/equipment repair faults discovered within systems.
Interface/liaison with others in efforts related to equipment faults and repair needs.
Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
Develop and manage/maintain an inventory tracking/recording mechanism.
Track/update repair needs, work duties, and events within ticketing systems.
Produce summary and detailed reports.
Maintain functional aspects of technical systems for an optimal ready-to-use state.
Continue to progress with elevated technical skills related to technical systems characteristics.
Continue to grow and hone soft skills related to satisfactory client relationships.
Create proper reporting materials to help express the value of the role to the client.
Create an atmosphere of pleasure and confidence with the client experience.
Custom Control systems: Crestron DM and NVX / AMX
Complex audio-video systems found in executive board rooms and conference centers
Video teleconferencing equipment and systems
Audio Visual over IP (AVoIP) networks for the use of audio-visual data over LAN, WAN, and the internet.
Audio DSP-based systems to include amplifiers, speakers, and microphones
Projection display devices and systems
Video wall equipment and systems.
Digital signage equipment and systems
To a lesser degree: RF Systems (analog and digital)
Physical Working Environment:
Normally provided a working area within an office/business environment. Depending upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client’s building(s) and campus grounds. The daily working conditions may have various demands/situational relationships.
Examples of the demands/situational relationships you may encounter:
Equipment access needs may be located within difficult areas (under conference/meeting room tables, within equipment closets/rooms, behind large displays/walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)
There may be needs to safely lift/handle equipment weighing up to 50 pounds.
There are demands for walking great distances on a regular/daily basis.
There may often be needs to traverse up/down stairwells on a regular/daily basis.
There may be needs to work on/at the top area of ladders, electric lifts, or atop scaffolding.
There may be an occasional need to work with hand tools, and/or electric power tooling.
Hot to cold temperatures (and vice-versa) within physical environments may be encountered.
Stresses may arise related to system/equipment failures, or difficult client interactions.
What do we require from you?
Education/Certifications:
A high school diploma (or equivalent) is a minimum requirement for this position.
Required Knowledge, Experience, and Skills:
Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high-stress encounters).
Experience with audio-visual related systems ( 3+ years of AV support ).
Crestron, Biamp, or Dante
Preference will be given to those applicants possessing any of the following characteristics:
AVIXA CTS-related certifications
Biamp related certifications
Crestron related certifications
QSYS related certifications
Networking/IT-related certifications
Experience supporting end-user meetings (virtually and in person)
Experience with video conferencing, unified communications, and collaboration platforms.
Experience in a field related to providing face-to-face client technical systems support.
Experience in a field related to providing technical systems support.
Experience with supporting internal and external client relationships.
Forward-thinking individual, with diligence and efficiency in multi-tasking.
Possessing the ability to take ownership and provide solutions toward resolution.
Excellent communications and client service skills, with consistent follow-through.
Detail-oriented and technically savvy.
We are an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state, or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience depending on the position offered, other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Experience Level:
Expert Level
Compensation:
75k - 110k
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.