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Robert Half Desktop Support Technician in Charlotte, North Carolina

Description Candidates who excel at explaining intricate technical information to the non-technical user will be ideal for this position. Are you a driven individual who is most productive in an active and positive environment? Robert Half has a Desktop Support Technician role that may be the position for you, if you match these qualities. If you are a motivated candidate with effective problem-solving abilities, this could be the job for you. This Desktop Support Analyst role is long-term contract / temporary to hire in nature and is located in the Charlotte, North Carolina, area.

Major responsibilities

  • Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Provide computer desktop support in accordance with established policies and procedures

  • Support records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Solve computer problems, and implement appropriate action/solutions

  • Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

  • hardware repairs with the appropriate vendors

  • Meet regularly and effectively with ticket submitters Requirements - 2+ years of desktop support or other related experience

  • Ability to write reports, business correspondence, user instructions, and procedure manuals

  • Customer service experience preferred

  • Command of MS Windows 10

  • Microsoft Office 365 experience desired

  • Active Directory experience

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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