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SUMMARY:

The Operations Support Specialist II position provides a wide range of operational support activities for the regional and local office organization within Pike Engineering. The incumbent will support client interaction up to and including time and expense processing and invoice preparation. This position is critical to ensure the day to day office operations are organized and functional. Strong organization skills and communications skills are critical to the successful performance of this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under supervision the Operations Support Specialist II position is expected to be able to perform all the functions of the Operations Support Specialist I position plus the following as needed:

 Support time and expense entry process to insure corporate deadlines are met. Review time and expense reports for accuracy and completeness, run and review summary reports for management approval as required.

 Prepare for review as appropriate client invoices with all required supporting documentation.

• Maintain records, files and databases of projects and operational data and develop reports, charts, graphs, etc. as required. Provide support for project/program performance review as assigned.

 Coordinate materials for meetings and training sessions and other activities of the organization

 Responding to customer inquiries and serving as liaison between company and client

 Support accounts receivable and accounts payable processes

 Support local management on all items with landlord including invoice review, facility service requests, emergency evacuation plans, etc

 Research for products and services as required for office

☐ Organization and maintenance of materials for local reference library

 Handle travel arrangements as required

 Perform other dutiesas assigned by management.

COMPLEXITY OF WORK:

Moderately routine: general policies applied. Some decision making.

RELATIONSHIP OUTSIDE WORK GROUP:

Influences decisions of moderate nature requiring high degree of tact.

SUPERVISORY RESPONSIBILITIES:

Provides guidance and on-the-job training to Operations Support Specialist I position and checks their work as appropriate and assigned by management

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

1. REGULAR ATTENDANCE is required.

2. EDUCATION and/or EXPERIENCE

EDUCATION

• Required High schooldegree or GED.

• Preferred Associates degree(AA or equivalent from two-year college or technical school).

EXPERIENCE

1-3 Year(s) Experience in Operations Support Specialist I role or other similar experience

CERTIFICATIONS, LICENSES, REGISTRATIONS:

None

ON-THE-JOB TRAINING

Significant time spent in on-the-job training for first 3-6 months in role.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as procedure manuals, operational procedures, etc.

• Ability to write reports, Business correspondence, and procedure manuals.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or the business community

MATHEMATICAL SKILLS:

1. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

2. Ability to compute rate, ratios, and percent and to draw and interpret bar graphs.

3. Ability to compute rate, ratios, and percent and to draw and interpret spreadsheets

REASONING ABILITY:

A. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

B. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

OTHER SKILLSAND ABILITIES:

The following skills and abilities are required to perform the functions of this job:

• Proficient use of Microsoft Office products including – PowerPoint, Access, Adobe Acrobat

• Ability to deal and work well with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds.

• Demonstrated ability to work independently and follow through on assignments

• High energy level with ability to work in fast paced, ambiguous environment

• Excellent organizational and planning skills

• Excellent interpersonal skills

• High commitment to achieving goals and plans

• Demonstrated skill in verbal/written communications

• Professional appearance maintained at all times

• Team-Oriented

• Customer Oriented

• Able to manage multiple tasks and provide leadership to other team members.

PHYSICAL DEMANDS: The physical demandsdescribed here are representatives of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How much on the job time is spentin the following physical activities (select amount of time)?

• Stand Up to 1/3 (Occasionally)

• Walk Up to 1/3 (Occasionally)

• Sit

• Talk or Hear 1/3 to 2/3 (Frequently)

• Use Hands to Feel, Handle or finger tools or controls 1/3 to 2/3 (Frequently)

• Climb or balance None

• Stoop, Kneel, Crouch or crawl Up to 1/3 (Occasionally)

• Reach with Hands and Arms Up to 1/3 (Occasionally)

• Taste or Smell None

• Does this job requirethat weight be lifted or force to be exerted?If so, how much and how often?

• Up to 10 Pounds Up to 1/3

• Up to 25 Pounds None

• Up to 50 Pounds None

• Up to 100 Pounds None

• More than 100 Pounds None

• Does this job have any special visionrequirements?

☒Close Vision (clear vision at 20 inches or less)

☐Distance Vision(clear vision at 20 feet or more)

☒Color Vision (ability to identify and distinguish colors)

☐Peripheralvisions (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

☐Depth Perception (three-dimensional vision,ability to judge distances and spatial relationships_

☒Ability to Adjust Focus (ability to adjust the eyes to bring an object into sharp focus)

☐No SpecialVision Requirements

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

• Wet, humid conditions (non- weather) None

• Work near moving mechanical parts Up to 1/3 (Occasionally)

• Work in high, precarious places None

• Fumes or airborne particles None

• Toxic or caustic chemicals None

• Outdoor weather conditions None

• Extreme cold (non-weather) None

• Extreme Heat (non-weather) None

• Risk of electrical shock None

• Work with explosives None

• Risk of radiation None

• Vibration None

Whileperforming this job, the noiselevel in the work environment is:

Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pike Engineering is an equal opportunity employer

EOE/Minorities/Females/Vet/Disabled

Pike Engineering is a Non-Union Company

About Us

Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.

“Essential” is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.

Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.

Requisition ID: 23005855