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Cheektowaga. Pella Windows and Doors of WNY. APPRENTICE SERVICE TECHNICIAN. FT. 40hrs./wk. M-F. 1st shift. $22.18-$24.08/hr.(minimum to start; maximum eventually). Benefits.
-Performs and completes service tasks as assigned, on Pella products in the field. -Problem solves and diagnoses difficult issues in the field. Replaces glass in windows or doors -Installs items such as sashes, window shades, blinds, muntin, screens, etc. -Provides customers with helpful information on the care, operation and maintenance of their Pella products. -Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed. -Conducts any necessary follow up service work and communication to resolve all assigned service tickets. -Performs job site walk-through and completes necessary documentation, identifies items that need attention or correction prior to project finalization. -Collects payment from customer as required. -Identifies and orders parts for follow up service calls, and coordinates with the internal CSR team, as necessary. -Maintains stock of all necessary parts and equipment on a weekly basis. -Strives to achieve 100% Customer satisfaction while making it easy for customers to do business with the company and promoting market share growth; serves as a Customer Experience Champion. -Maintains assigned Service vehicle and coordinates with Manager and Service Team as needed on vehicle maintenance requirements. -Performs any other necessary task assigned by the direct manager/supervisor. -Seeks out continuous improvement opportunities related to service processes. -Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager.
Must have a valid New York State drivers license and comply with the company Fleet Safety Policy.
Requires: -High School Diploma -Basic computer skills -6 months to 1 year construction work experience
Willing to train
Subject to employer drug screening and criminal background check
TO APPLY: Apply by email Email: servisa@pellabuffalo.com