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Employment Type:
Full time
Shift:
Description:
Provides front line support to the Outpatient Psychiatry and Counseling Center through the performance of phone screenings, assigning prospective patients to therapists and physicians, patient phone calls and assisting occasional walk-in clients. Assists with maintenance of the intake database and monthly reports on intake activities.
Under general direction of the Practice Manager, the selected individual will provide intake services to callers and walk-in's requestion outpatient mental health, chemical dependency, or psychoeducational services. In addition, general reception and clerical, customer service responsibilities are part of this role.
Qualifications:
High School graduate or equivalent
Additional education in social work, psychology or similar field is preferred
Knowledge of secretarial/clerical, customer service and billing processes related to position responsibilities.
Familiarity with physician office or department basic services and hours of operation to respond to customer requests accurately.
Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
Ability to exercise sound judgement and problem-solving skills.
Ability to handle patient and organizational information in a confidential manner.
Sufficient knowledge of medical terminology to perform responsibilities.
Ability to travel to other office/practice sites and meeting and training locations.
Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, Microsoft Word and Excel, Outlook, intranet and computer navigation.
Ability to use other software as required while performing the essential functions of the job.
Excellent communication skills in both written and verbal forms, including proper phone etiquette.
Ability to speak before groups of people, either in-person or virtually.
Ability to deal effectively by phone with individuals with limited functional capacity, including psychiatric impairments.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran