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The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
Finalizes the project plan with stakeholders and track closely for successful project delivery.
Implements advanced strategies for gathering, reviewing and analyzing data requirements.
Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
Prioritizes requirements and create conceptual prototypes and mock-ups.
Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
Masters strategic business process modeling, traceability and quality management techniques.
Applies best practices for effective communication and problem-solving.
Successfully compete for the most sought-after business analyst jobs.
Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
Understand the bank environment and compliance and regulatory requirements.
Work with regional and global team and implement the best standards across teams.
Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Education:
About Citi:
Citi is a leading global bank with a vast customer base and operations in over 160 countries. We provide a wide range of financial products and services to consumers, corporations, governments, and institutions. Our core activities revolve around safeguarding assets, lending, facilitating payments, and providing access to capital markets.
About Procurement and Third-Party Management (P&TPM):
P&TPM plays a critical role in procuring products and services for Citigroup while managing the associated risks of third-party relationships. This includes overseeing outsourced arrangements across all business lines and locations. We define and implement policies and standards to assess and manage these risks, ensuring that third parties provide services safely, soundly, and cost-effectively.
About the Role:
We are seeking a highly motivated and detail-oriented individual to join our International Third-Party Management team in the Middle East and Africa (MEA) Cluster. This role will be instrumental in overseeing and managing third-party relationships, ensuring compliance with internal policies and regulatory requirements.
What you will do:
This role offers a unique opportunity to contribute to the robust Third-Party Risk Management (TPRM) framework within Citi's MEA Cluster. You will play a crucial role in ensuring compliance with internal policies, regulatory requirements, and industry best practices. Your responsibilities will encompass:
1. Governance Oversight:
Driving Compliance: Ensure effective adherence to local and global third-party risk management regulations, policies, and standards across the MEA Cluster.
Supporting Governance Forums: Provide active support to Cluster and Country Third Party Governance Forums, facilitating communication and provision of Key Risk indicator and Risk Profiles materials.
Stakeholder Management: Collaborate closely with stakeholders across the MEA Cluster, including country-level teams, to ensure alignment with the TPM framework and address any compliance gaps.
Issue Escalation: Proactively identify and escalate potential risks and compliance issues to relevant stakeholders, including Country Management, In-Business Risk, Third Party Officers, and Business Activity Owners.
2. Risk Management:
Monitoring & Analysis: Continuously monitor Key Risk Indicators (KRIs) to identify emerging third-party risks. Conduct thorough root cause analyses to understand underlying issues and develop effective mitigation strategies.
Collaboration with Business Units: Partner with business units, including senior leadership like the Chief Country Officer and Head of Operations, to assess the broader impact of identified risks and implement corrective action plans.
Process Enhancement: Critically evaluate existing TPM practices and identify opportunities for improvement. Lead initiatives to enhance standards, procedures, controls, and governance processes, ensuring the ongoing sustainability and optimization of the TPRM program across MEA.
3. Advisory & Support:
TPM Policy Guidance: Provide expert guidance and support to country business teams on interpreting and implementing Third Party Risk Management policies, regulations, and local procedures.
Regulatory Change Management: Stay abreast of evolving regulatory landscapes and partner with country teams to assess the impact of regulatory changes on third-party relationships.
Audit & Regulatory Exam Support: Collaborate with internal and external stakeholders, including Independent Operational Risk Management, Compliance, Internal Audit, and Regulators, to facilitate audits, regulatory examinations, and information requests.
Transformation Initiatives: Actively participate in and contribute to the execution of Third-Party Management Transformation Program initiatives as directed by Global programs.
What we need from you:
Experience: 5-8 years of proven experience in managing or participating in projects and teams within the finance sector, with at least 2 years in a professional management role.
Risk and Control Expertise: Strong Business Risk and Controls knowledge, preferred knowledge of Third-Party Risk Management frameworks, risk management methodologies, and relevant regulatory requirements.
Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities, with a keen eye for identifying root causes and developing practical solutions. Detail-oriented approach and a structured, logical problem-solving mindset.
Communication & Collaboration: Exceptional interpersonal and communication skills, with a proven ability to build strong relationships across functions and influence stakeholders at all levels.
Governance & Compliance: Solid understanding of governance frameworks and experience in supporting audits and regulatory reviews.
Proactive & Adaptable: Proactive, self-driven, and capable of effectively managing multiple priorities in a fast-paced, dynamic environment.
Technical: Strong MS Excel, MS Access, SAS, SQL, Visual Basic a plus.
Job Family Group:
Project and Program Management
Job Family:
Program Management
Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.