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Description
In this role, the individual works under close supervision on completing the productivity and accuracy targets. Associates are required to understand different operational techniques to ensure attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggest changes to improve the process. The associate needs to be a team player and should be willing to share his/her knowledge. This role would report to the Operations Manager.
Key Performance Areas:
Gain a thorough understanding of the business and operational area
Process allocated work to meet and exceed daily productivity targets
Identify, analyze and resolve repetitive issues regarding business knowledge
Ensure all process documents are managed and updated.
Provide reports and data as requested and support the Team Lead on escalations
Provide inputs to training and help in shaping training content.
Knowledge & Skills/ Business Acumen/ Education & Experience
Comfortable in a fast-paced, multi-tasked, high-energy environment
Creative and analytical problem solvers with a passion for operational excellence
Proficiency in computer applications and a flair for browsing the internet
Flexible work schedule
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
Basic Qualifications
Min 2 year experience in any operation process with proven skills on implementing solutions
A bachelor’s degree or higher is required
Working knowledge of computers (Basic MS Office related skills)
Advanced Analytical and Logical Reasoning Skills.
Preferred Qualifications
Graduate with computer literacy
Should have good working knowledge of MS Office.
Experience working in a data related environment preferred