This job was posted by https://illinoisjoblink.illinois.gov : For more
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https://illinoisjoblink.illinois.gov/jobs/11984311 Department
CSL Bursar: Student Financial Services Management
About the Department
The University of Chicago is one of the nation\'s leading institutions
of higher education and research. Campus and Student Life (CSL) is a
division comprised of 20 departments that serve the University\'s 5,000
undergraduate and 10,000 graduate and professional school students, as
well as the campus community more broadly. CSL is importantly charged
with the dual task of supporting all students in the University and
managing multiple campus departments and services that serve the entire
campus community. CSL\'s programs and services focus on supporting
student academic success, providing opportunities for personal growth
and leadership development, developing community and engagement through
the residential housing and dining program, and in areas such as
artistic expression, community service, spiritual exploration, and
athletic competition.
The University of Chicago is in the Hyde Park/South Kenwood
neighborhood, a racially and economically diverse residential community
of 43,000 people on the shores of Lake Michigan, about fifteen minutes
south of downtown Chicago.
Campus and Student Life (CSL) provides programs and services to all
members of the University of Chicago community in all aspects of life
outside the classroom, through enriching the lives of our students,
staff and faculty members and contributing to a vibrant, collaborative,
and diverse campus community that inspires excellence. CSL comprises 20
offices, which house, feed, support, counsel, and provide engagement
opportunities for our students and University community members. CSL has
a talented team of more than 350 staff members, all of whom are
dedicated to ensuring that members of our university community,
particularly our students, are poised for academic, personal, and
professional success.
Job Summary
The Associate Director of Service Operations and Receivables reports to
the Senior Director of Student Financial Services and provides
operational guidance and project management support to the service and
receivables team in the Office of the University Bursar. The Associate
Director of Service Operations and Receivables will directly oversee all
aspects of the student account receivable lifecycle from outreach and
orientation, service resolution and receivable resolution. The Associate
Director of Service Operations and Receivables will ensure a compliant
and high-quality service experience while assisting in maintaining a
balanced level of receivables for all University programs. The Associate
Director will assess the operating environment and recommend changes to
current policy and procedures to allow for more effective and efficient
service delivery and student account resolution.
Responsibilities
- Manage six employees that track operational, transactional,
performance, and compliance reporting to provide reports to
leadership.
- Assist in developing and implementing plans and goals for the
department.
- Analyze, coordinate, and supervise daily service operations and
report status to leadership.
- Utilize best practices to execute organization\'s operational and
overall strategic plan.
- Develop Financial Education outreach and programming for students
and relevant constituencies.
- Provide servicing metrics analysis and recommend solutions for
problem resolution.
- Create, monitor, and evaluate reports to promote student successful
receivable management for current students and collection accounts.
- Maintain, revise and update service guidelines and policies.
- Develop, execute, and manage community events for staff and our
external constituencies.
- Monitor and retain ndustry news through proactive professional
development.
- Implement systems of sustained continuous improvement. Review and
update established business processes and metrics.
- Develop and establish performance goals, allocate resources, and
assess policies for direct subordinates.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related
field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 7+
years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Education:
Experience:
- Knowledge of higher education institution and related work
experience with student accounts.
Technical Skills or Knowledge:
Ability to manage sensitive student account situations to a satisfactory
outcome.
Proven independent leader with excellent communication and
organizational skills.
Knowledge of student i