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https://illinoisjoblink.illinois.gov/jobs/11885437
\"THE OPPORTUNITY:\
This remote opportunity is open to candidates residing anywhere in the
United States or Canada.\
The Associate ERS Operator is tasked with answering a multi-line
telephone system and triaging emergency and non-emergency calls. This
full-time position supports VelocityEHS primarily by being the main,
daily point of contact with callers needing medical assistance or
reporting incidents.\
PRIMARY DUTIES AND RESPONSIBILITIES:\
Key Responsibilities Include:
Emergency Response Operations\
Assist callers in a 24-hour Emergency Response Center to triage
emergency and non-emergency calls per client SOPs\
Accurately assess emergency information, make correct decisions, and
respond to emergencies in a calm and controlled manner.\
Connect conference calls involving two or more parties to render timely
emergency assistance. At times this may involve a translation service.\
Provide first aid and cleanup procedures per SDS or Emergency Response
Guidebook during emergency calls\
Complete incident reports including spill reporting and notifications to
governmental, state, and private sector clients within contractual
timelines.\
Dispatch coordination per client instruction.\
Familiarity of emergency procedures in the event of technical
difficulties to facilitate 24 hour operation of the Emergency Response
Center.\
Assist Emergency Response Supervisors in developing more efficient ways
to process calls and complete reports.\
Notification of incidents to governmental, state and private sector
clients.\
After Hours Operations\
Continuous monitoring of a 24 hour call center environment including
periodic testing of all incoming lines\
Monitor administrative line\
SDS Obtainment and Indexing\
Engage in SDS obtainment, standard indexing, and special indexing
projects.\
Process data entry for SDS assigned by Operations Project Specialists\
Provide clients instruction for SDS submission\
Work with manufacturers to procure SDS for clients\
Increase obtainment success rates by reviewing vendor and internal
obtainment efforts to identify
Minimum Skills & Qualifications:
High school diploma or equivalent\
3+ years of call center experience\
Energetic, innovative, flexible and adaptive\
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and Internet
browsers (Chrome, Firefox, Explorer)\
Willingness to work rotating shifts including nights, weekends, and
holidays.
Preferred Skills and Qualifications:
Comfortable stepping into unfamiliar situations, developing creative
solutions, de-escalating critical issues, and ensuring customers are
positioned for success\
Data analytics skills to help identify trends and improve process
efficiencies\
Experience with Salesforce and Goldmine\
Strong working knowledge of EHS field a plus
Who is VelocityEHS?\
VelocityEHS is the largest and fastest-growing environmental, health,
safety (EHS) and sustainability software company in the world. Relied on
by more than 10 million users worldwide to drive operational excellence
and achieve outstanding outcomes, VelocityEHS is the global leader in
true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate
Platform is the definitive gold-standard, delivering best-in-class
solutions for managing ESG, Safety, Industrial Ergonomics, Control of
Work, Health, Operational Risk and Environmental Compliance.\
Our customers include the worlds most esteemed Fortune 1000
corporations. From manufacturing to food & beverage, from chemicals to
pharmaceuticals, weve worked with them at every level, from the
boardroom to the shop floor. We still operate with the same start-up
mentality that has made us the leading cloud EHS company and offer each
and every employee the opportunity to grow and reach their full
potential.\
What are the benefits and perks of working at VelocityEHS?\
You and your loved ones will be supported with a competitive and
comprehensive benefits package. Below are some highlights, or you can
review all our perks and benefits by visiting our career page!
Generous time off programs\
Medical/dental coverage, retirement (with employer match)\
Parental leave plans for all family types\
Job shadowing programs and one-on-one coaching opportunities\
Tuition reimbursement for continuing education, advanced degrees, and
certifications\
Remote-first and flexible work schedule to fit your familys needs\
Monthly stipend to make your home office more comfortable, productive,
and successful\
Corporate wellness and personalized preventative mental health care
programs\
Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday
every Friday)
We welcome and encourage diversity in the workplace. VelocityEHS is an
Equal Opportunity and Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard to
age, race, color, national or ethnic origin, religion, sex, sexual
orientation, gender identity or expression, marital status, family
status, veteran status, Indigenous/Native American status, or
disability. Applicants