At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences.
Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.
ABOUT THE ROLE:
The Resy Billing Operations Sr. Manager is responsible for overseeing the Accounts Receivable function while having oversight on the Financial and Accounting aspects of Resy’s business, acting as a key connectivity point between multiple partners. This role plays a crucial part in managing the Resy P&L, payment processor entries, accruals, month-end accounting, and bookings in the General Ledger (GL). The Billing Manager will bridge gaps between Billing, Finance, Controllership, Tax, and third-party vendors, ensuring seamless financial operations and compliance. Additionally, this role requires a strong general accounting background, revenue recognition expertise, and the ability to lead process improvements in accounts receivables, invoicing, and third-party vendor management. The ideal candidate will have the ability to build and implement Standard Operating Procedures (SOPs), drive business continuity, address known gaps in technical expertise in billing systems, and financial software evaluation when needed.
Key Responsibilities:
Accounts Receivable & Revenue Management:
o Colleague will be accountable for:
▪ Managing the full-cycle accounts receivable process, ensuring accurate invoicing,
payment collections, and reconciliations.
▪ Ensuring accurate, complete and timely system reports for use in downstream
accounting processes
▪ Ensuring proper payment processor entries, month-end accruals, and accurate posting
to the G/L
▪ Overseeing and assisting in credit and collections processes, minimizing overdue
accounts and ensuring timely follow-ups.
Financial & Accounting Oversight:
o Colleague will be responsible and consulted on:
▪ Ensuring accuracy of financial reporting, month-end close, and revenue recognition
processes
▪ Ensuring accuracy of credit card statements and migration to an invoicing system.
▪ Managing and assisting in month-end close processes, ensuring all transactions are
accurately recorded.
▪ Partner with Controllership to ensure compliance with accounting policies and
regulatory requirements.
▪ Serving as a primary liaison between Resy Billing and Amex Finance, maintaining
alignment on financial data and reporting.
o Build and document Standard Operating Procedures (SOPs) for accounts receivables, billing,
and invoicing processes.
o On an as needed basis, evaluate and implement Billing and Finance software solutions,
ensuring alignment with Salesforce, quoting, and billing platforms.
o Own and improve third-party vendor management related to financial operations.
o Drive process ownership and continuous improvement to enhance operational efficiency.
o Oversee project management initiatives related to accounts receivables and billing
improvements.
o Ensuring controls proactively and facilitating a systemic integration with Oracle.
o Maintain connectivity between Billing and key Resy functions, ensuring smooth financial
operations:
▪ Facilitate audit processes and manage financial info sharing with stakeholders.
o Assist with leading and mentoring the Resy Billing team, driving performance and
professional growth.
QUALIFICATIONS
Bachelor's degree or equivalent experience in accounting, Finance, or a related field.
7 years of experience in Accounts Receivable or Accounting, with at least 2 years in aleadership or managerial role.
Experience with payment processing systems, quoting, and billing platforms.
Hands-on experience in month-end close, revenue recognition, and financial reporting.
Experience vetting and implementing Billing and Finance-related software.
Technical Skills:
Preferred: Strong proficiency in Avalara and/or Vertex for tax compliance and automation.
Advanced knowledge of Excel, financial analysis, and reporting.
Ability to work hands-on with financial systems and processes.
Soft Skills:
Strong leadership, project management, and communication skills.
Detail-oriented with excellent problem-solving abilities.
Ability to bridge financial, technical, and operational gaps across multiple teams.
Qualifications
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Job: Marketing
Primary Location: US-New York-New York
Other Locations: US-South Carolina-Charleston, US-Illinois-Chicago
Schedule Full-time
Req ID: 25004787