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https://illinoisjoblink.illinois.gov/jobs/11881448 Department
F&A Quality Management & Training
About the Department
Finance and Administration represents a committed group of people who
serve the University in a variety of areas including Financial Services,
Information Technology Services, Risk Management, Internal Audit,
Compliance, Human Resources, and Shared Services.
The goal of our division is to provide the services and support needed
to foster an environment of academic and research excellence at the
University of Chicago. Our team is dedicated to collaborative
partnerships with our colleagues and customers that lay the foundation
for an exemplary service delivery process. Finance and Administration is
fully aligned with the strategic and academic priorities of the
University, and each of the units within our division is tasked with
implementing the processes necessary to achieve lasting excellence.
The F&A Knowledge and Optimization department within F&A has three
teams: Operational Excellence (OpEx), the Knowledge and Support Center,
and the Training and Change Center. The OpEx team mission is to maintain
service consistency to campus constituents across administrative
functions, through data-driven business process improvement efforts. The
team ensures coordination between ITS Oracle Solutions, administrative
functional staff, and internal department teams. Operational Excellence
ensures current work and new initiatives best meet institutional goals
for excellence in client service and process efficiency. Additionally,
the OpEx team will lead ERP governance, including enhancement and defect
prioritization.
Job Summary
The Business and Reporting Analyst reports within the Operational
Excellence team of the F&A Knowledge and Optimization department. The
data expertise, logical thinking, and process orientation of the team\'s
analysts allow the team to meet its mission.
The Analyst will use data and analytical models to identify trends to
improve service delivery and process improvement. By embodying a
collaborative and helpful client services approach in partnering with
university staff and the community, the analyst ensures the Knowledge
and Optimization team addresses any service delivery issues and
incorporates feedback into team operations.
The Analyst will monitor service performance of the Knowledge and
Support Center, as well as administrative functional centers,
identifying opportunities for continuous improvement and making
recommendations to OE and senior leadership. The Analyst participates in
the service performance and evaluation process via: aggregating data
from source systems (i.e., Workday, ServiceNow, Concur, Orbit ),
collating, compiling operational metric data into key performance
indicator (KPI) operational reports, analyzing data to identify trends
and root causes for performance issues. The analyst will transfer data
summaries into existing formats and templates for presentation to
leadership.
The Analyst will work with team leadership to advance continuous
improvement projects by developing value propositions, creating
implementation plans, and collaborating with stakeholders throughout the
project. The analyst will apply project management techniques to ensure
common understanding of a project\'s critical path, stakeholder
requirements, milestone dates, resource needs, concept creation and
evaluation methods.
The Analyst collaborates with team members on business analysis,
requirements gathering, optimization strategies, and business processes
reviews. The Analyst will conduct ongoing virtual and in person
stakeholder meetings, presentations and workshops. The Analyst will
collaborate on system testing, in coordination with team colleagues and
leadership. The Analyst contributes to ensuring the team mai tains
University expertise in reporting from financial, HR, and service
delivery systems. The Analyst will assist team colleagues and leaders in
the design and development of reports needed by campus users and
University leadership. This role adheres to report creation practices
developed by ITS and functional Oracle and Workday experts, as well as
team colleagues and leaders, to ensure reports are consistent across the
teams.
Responsibilities
Maintains relationships with central and academic administrative
leaders, including face-to-face meetings, to ensure service expectations
are met and/or identify opportunities for continuous improvement.
Staffs and attends Service Delivery Network Governance convenings,
ensuring decisions are translated into action plans, leading to intended
outcomes.
Creates KPIs and evaluates metrics to evaluate process and service
performance, and coordinates with OE team leaders to identify,
implement, and track remediation actions.
Develops analytical models to identify trends to improve the customer
experience, and helps to ensure/improve the overall quality of OE
service delivery.
Participates in ongoing review, audit, and reporting process of service
delivery performance.
Develops project charters outlining the value proposition for each
continuous improvement project, prioriti