This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11879387 Marsh\'s Advisory
Claims Solutions group steps in to work with your team, enhancing
specialization and increasing your capacity in a time of need. We
proactively identify and advocate to improve claim outcomes, working
closely with your business and insurers.
We collaborate with you to develop strategies that reduce claims
exposure and improve the cost of risk transfer. Our technical
specialists have deep industry knowledge and can service a range of
risks and claims complexities.
Our end-to-end integrated approach across claim advocacy, preparation,
and handling can help accelerate claims resolution.
Marsh is seeking candidates for the following position to be based
ideally in the Chicago office but are open to other locations on our
hybrid model:
Claims Technical Leader
What can you expect?
- The Claims Technical Leader will work across the practice in
partnership with leadership to provide performance administration,
active coaching/mentoring, and consultative guidance focused on
improving practice results and technical excellence.
- As the CTL, you\'ll direct the development of strategies to drive
high quality claim outcomes and to implement operational technical
support tools including claim training, onboarding processes and
other learning resources.
- The CTL will also lead an assigned team to develop and implement a
quality management program which considers operational efficiencies
and strategically-focused, defined expectations.
- The right candidate for this role will bring a deep technical
understanding of multiline claims with experience in appraising and
mentoring high performing team members, demonstrated ability to work
effectively with others in the design and development of quality
assurance strategies, possess excellent analytical/problem solving
skills.
- Additionally the CTL will have a proven record of superior
interpersonal and engagement skills as well as be committed to
supporting a culture of continuous learning.
What is in it for you?
- A company with a strong brand, with experience
developingsolutionsfortodays and tomorrow\'s toughest challenges
- A culture of internal mobility, diversity, inclusion, and
collaboration
- Employee Resource Groups which provide access to leaders, relevant
volunteer and mentoring opportunities, and interactions with
counterparts in industry groups and client organizations
- Flexible work opportunities for work/life balance
- Competitive pay and a full benefits package, starting Day 1
(Medical, Dental, Vision, Short- and Long-Term Disability and Life
Insurance, Employee Stock Purchase program, and a generous paid
time-off allowance); plus a fixed company contribution AND a company
match on your 401k, after one year of service
We will count on you to:
- Drive claim technical excellence for the practice.
- Plan, execute and oversee a quality assurance program which provides
actionable feedback, supports consistency, and delivers the optimum
outcomes on claims
- Assist practice leadership in defining performance standards and
goals and ensure clear communication and understanding by team
members
- Lead and work collaboratively with assigned team members responsible
for the delivery of the quality assurance program to ensure it meets
practice needs and expectations.
- Continually review QA processes to identify efficiencies and
advancing digital solutions such as the use of dashboards, AI, and
automated QA/performance benchmarking.
- Design and oversee all learning and development of curriculum
related to technical claim performance including a mechanism to
measure t e efficacy of the training.
What you need to have:
- 10+ years of experience and a Bachelor\'s degree.
- Deep knowledge of multiline claim technical handling and claim
resolution strategies.
- Focus on driving high quality with an attention to detail in the
delivery of strategic claim consultant solutions.
- Lead efforts in providing positive technical mentorship and coaching
for team members beginning with the onboarding of new team members.
- Experience in leadership/supervision in creating high performing
teams focused on employee engagement and advancement.
What makes you stand out?
- Solid business acumen with exceptional business insight, strategic
orientation and consultative skills.
- Strong analytical background to analyze information, situations, and
procedures
- Strong written and verbal communication skills, with demonstrated
ability to analyze data to formulate new training or skill
development.
Marsh is the world\'s leading insurance broker and risk adviser. With
more than 45,000 colleagues operating in more than 130 countries, Marsh
serves commercial and individual clients with data driven risk solutions
and advisory services. Marsh is a business