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JPMorgan Chase Client Service Sr. Associate in Chicago, Illinois

Client Service Sr Associate - Individual Contributor

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations. As active members in our communities, we offer lending, equity, training and mentorship to help power diverse businesses, expand affordable housing, support vital institutions and advance the sustainable change that our communities need now more than ever.

Role Summary

As a Client Relationship Sr Associate for Commercial Banking you will have frequent interaction with internal teams within the bank and external clients. In this role, you serve as a primary point of contact for escalated or urgent client requests. This role will involve participation in training, projects, or enhancements related to Commercial Banking systems, processes, and treasury products both within the US and across our global footprint.

Client Centric

  • Actively listen and identify the client's needs via e-mail and or phone while tactically executing solutions on their behalf

  • Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist

  • Provide a high touch, high value experience to internal partners or clients for escalated and urgent requests

  • Navigate internal teams and processes to execute complex or expedited requests for clients

  • Reinforce the value of Chase to the client through proactive and informative communication with all parties until resolution of a request

  • Grow and maintain an advanced understanding of commercial treasury management products and services in support of the client's needs

Deliver Client Obsessed Results

  • Demonstrate a solution oriented mindset

  • Own client inquiries/problems through interaction with clients, bankers, product partners, branch operations and other staff

  • Identify areas of emerging risks, control issues and cross LOB impacts, and immediately works to find a solution

  • Share knowledge, provide training, and coach others, help team succeed

Modernize Client Experience

  • Investigate root causes of process inefficiencies and delivers proposals on opportunities for process improvement

  • Demonstrate the ability to work in an agile environment

  • Understand Existing & Upcoming Technologies to support client requests

  • Demonstrate a strong understanding of application knowledge and is able to navigate service platforms with minimal guidance

Skills required to succeed in this role

  • Data Analytics

  • Effective Communication

  • Project Management

  • Executive Intelligence

  • Work under pressure

  • Change Management

  • Positive Can-Do Attitude

  • Tactical Execution

  • Strategic Thinking

  • Exceptionally Organized

  • Advanced Communication

About You

  • Bachelor's degree preferred & / or 6+ years of equivalent work experience

  • Microsoft Office adept

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans