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https://illinoisjoblink.illinois.gov/jobs/11816185
Customer Service Representative (Chicago)- \$20.25 per hour
Chicago, IL
Description
At Devon Bank, we believe that if you care of your community, your
community will take care of you. We are a full-service community bank
located in one of the most diverse areas in the country.
Our mission has always been to be the bank that the neighborhood needsto
tailor its service offerings to the particular wants of the community.
This means that in addition to offering business and personal banking,
commercial, real estate and mortgage loans, trust and international
services, electronic banking services from online banking and bill pay
to ATM/Debit Cards and Mobile Banking, we also offer customized
products, such as faith-based financing.
We are seeking a customer service representative to join our dynamitic
retail team!
Major Duties and Responsibilities:
- Provide superior banking personal service to Devon Banks diverse
customer base.
- Multi-task into the role of teller, ITM banker and assist with Safe
Deposit responsibilities.
- Meet Bank sales goals and expectations within the Banks overall
Sales culture including generating new business to assist in meeting
the banks profitability goals.
- Analyze and take ownership of new and existing customer requests to
uncover financial goals and recommend appropriate products and
services to fit their needs.
- Performs all responsibilities associated with opening and closing
consumer accounts, maintenance changes to accounts and safe deposit
account opening.
- Mortgage referrals/Commercial referrals/Wealth Management
referrals/Treasury Management referrals.
- Understands, adheres, and complies with all bank policies, CIP
procedures, compliance regulations. Act to minimize risk and loss
exposure to the bank.
- Responsible for balancing cash drawer with no errors
- Provide dual control for opening and closing of the Safe Deposit and
Cash Vault.
- Respond to phone inquiries and requests from customers including
internal departments.
- Assist with daily voicemail log and email responses.
- Participates in various bank related sponsored events.
- Complete all bank assigned online training courses in the allotted
time.
Requirements
- High School Diploma or equivalent; College degree a plus.
- Minimum 2 years of Teller/Customer Service Representative experience
at a bank is a plus.
- Good computer skills including Word, Excel, PowerPoint, Outlook.
- Strong verbal and written communication skills.
- Exceptional customer service skills and ability to meet sales
objectives.
- Team player
- Professional presentation
- Flexible with scheduling, dependable attendance and punctuality
required.
- Work in Glenview and Wheeling locations as assigned.
- Must be able to train at our Chicago location for up to 90 days.
EOE AA -Devon Bank is proud to be an Equal Employment Opportunity
and Affirmative Action employer. We do not discriminate based upon race,
religion, color, national origin, gender (including pregnancy,
childbirth, or related medical conditions), sexual orientation, gender
identity, gender expression, age, status as a protected veteran, status
as an individual with a disability, or other applicable legally
protected characteristics. If you need assistance or an accommodation
due to a disability, you may contact us at HumanResources@devonbank.com
or you may call us at (773)-465-2500.